Group Customer Service

TANN PHILIPPINES, INC.; Santo Tomas; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive remuneration package

Global and collaborative environment

Comprehensive training and development

Job summary

TANN PHILIPPINES, INC. is seeking a Group Customer Service Representative to join its global team in the Philippines. Responsibilities include processing orders, price checks, and coordinating with multiple departments worldwide to ensure smooth operations.

The role emphasizes strong English communication, customer-focused service, and the ability to work with cross-functional teams in a dynamic international environment. Fresh graduates are welcome to apply.

Qualifications

• Bachelor's degree in business/commerce/related field required.
• 1–2 years in customer service, sales support, or order management is a plus.
• Experience in international/manufacturing settings is advantageous.

Responsibilities

• Conduct price checks using price lists.
• Create and process sales orders in TLS.
• Coordinate with Production Planning, QA, and other departments globally.
• Prepare and send order confirmations.
• Handle customer order change requests.
• Create and maintain production articles and mastering data.
• Communicate with internal stakeholders across global locations.
• Support additional tasks and projects as needed.

Skills

Interpersonal skills

Customer service

English communication

Education

Bachelor's degree in Business/Commerce/Marketing/Management Accounting/Communications

Tools

MS Office

Job description

About the Role:

Join Our Global Team!

We are looking for motivated and customer-focused individuals to join our Group Customer Service team. Whether you are an experienced professional seeking a new challenge or an entry-level candidate eager to start your career, we welcome applicants who are passionate about delivering excellent customer service and thrive in a dynamic international environment.

Key Tasks/ Responsibilities:

As a Group Customer Service Representative, you will be responsible for:

• Conducting price checks using available price lists.
• Creating and processing sales orders in TLS.
• Coordinating with various departments on a global scale, including Production Planning, Quality Assurance, and other functions.
• Preparing and sending order confirmations.
• Handling customer order change requests.
• Creating, revising, and validating production articles.
• Creating, revising, and maintaining Tipping master data.
• Communicating effectively with internal stakeholders across global locations.
• Managing customer communications for assigned regions.
• Supporting additional tasks and projects based on competence, experience, and business requirements.

Qualifications:

• Bachelor's Degree in Business Administration, Commerce, Marketing, Management Accounting, Communication, or any related business or management course.
• One (1) to two (2) years of relevant experience in customer service, sales support, order management, or related functions is an advantage.
• Experience working in an international or manufacturing environment is an advantage.
• Excellent English communication skills (oral & written).
• Proficient in MS Office and has excellent computer skills.
• Fresh graduates are welcome to apply.

Skills and Competencies:

• Basic commercial and business understanding.
• Strong interpersonal and customer service skills.
• Friendly and professional communication style.
• Proactive and solution-oriented mindset.
• Customer-first mentality with a commitment to service excellence.
• Highly motivated, driven, and results-oriented.
• Ability to work independently and as part of a global team.
• Flexible regarding tasks, priorities, and working hours.

What We Offer?

• Competitive remuneration package (salaries and benefits).
• Opportunity to work in a global and collaborative environment.
• Comprehensive training and development opportunities.
• Exposure to international customers and cross-functional teams.
• Exciting and diversified field of work experience.
• Modern / State-of-the-art working environment.