Customer Team Leader

JMSI Inc.; Cavite City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading logistics firm in Cavite City seeks a highly organized and detail-oriented individual to supervise the Ordering Team. The role involves managing customer orders, resolving complaints, and ensuring efficient operations within the department. Candidates should possess a Bachelor's Degree in Business Administration and have 1-2 years of relevant experience in Order Management and Customer Service. Strong analytical and leadership skills are essential for success in this full-time, permanent position.

Qualifications

• 1-2 years of experience in Order Management and Customer Service.
• Excellent communication skills, both oral and written.
• Ability to prepare reports, proposals, and procedures.

Responsibilities

• Supervise the Ordering Team for accurate processing of customer orders.
• Resolve customer complaints effectively.
• Assist in the training of employees to ensure competence in logistical activities.

Skills

Order Management

Customer Service

Microsoft Excel

Analytical Skills

Leadership

Communication Skills

Education

Bachelor's/College Degree in Business Administration

Job description

MAJOR FUNCTIONS

• Supervise the Ordering Team on the timely and accurate processing of customer orders including initial stocks.
• Actively attends to customers' complaints and provide efficient resolution that will satisfy both the customer and the Management.
• Assist in receiving and processing of customer orders.
• Ensure 100% payment of all orders.
• Monitor and analyze data to increase business operations efficiency and attain the departmental KPIs.
• Maintain training matrix and ensure employees are adequately trained and competent within their role to ensure logistical activities.
• Assist and supports the Operation Manager towards the achievement of departmental and corporate medium to long-term goals and objectives.
• Perform tasks that may be assigned from time-to-time.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree in Business Administration, or its equivalent.
• At least 1 to 2 years relevant and proven experience in Order Management and Customer Service.
• Must have an excellent experience and knowledge in order management and customer service.
• Proficient in Microsoft (MS Word, advance excel formulas, PPT).
• Excellent communication skills, both oral and written, including the ability to prepare reports, proposals, and procedures.
• Has a strong analytical and critical-thinking skill and can proactively resolve problems.
• Has a leadership and has the capacity to lead and train the team.
• Highly meticulous and detail oriented.
• Has the ability to work with various department and foster teamwork
• Has the ability to maintain the highly confidential matters.
• Job Types: Full-time, Permanent