Customer Support Associate

Hammerjack Pty Ltd; Taguig; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Training and onboarding

Career advancement

Collaborative work environment

Benefits and incentives

Job summary

Hammerjack Pty Ltd is seeking a motivated Customer Support Associate to respond to inquiries, provide accurate information on products and services, and resolve issues with professionalism. You will document interactions, follow policies, and collaborate with the team to enhance overall service quality.

The role welcomes fresh graduates who show strong communication skills, a customer-oriented mindset, and the ability to thrive in a fast-paced environment with shifting schedules.

Qualifications

• Bachelor's degree in any field; fresh graduates are encouraged to apply.
• Strong verbal and written communication skills.
• Customer-oriented with a professional and positive attitude.
• Good problem-solving and interpersonal skills.
• Proficient in basic computer applications.
• Willing to undergo training and work in a fast-paced environment.
• Willing to work on shifting schedules, weekends, or holidays when required.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products, services, and policies.
• Handle customer concerns and resolve issues in a professional and timely manner.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Process customer requests and ensure accurate documentation of interactions.
• Follow company policies, procedures, and service standards.
• Collaborate with team members to address customer needs and improve overall service quality.

Skills

Communication skills

Customer orientation

Problem-solving

Interpersonal skills

Basic computer skills

Education

Bachelor's degree

Job description

Key Responsibilities

• Respond to customer inquiries and provide accurate information regarding products, services, and policies.
• Handle customer concerns and resolve issues in a professional and timely manner.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Process customer requests and ensure accurate documentation of interactions.
• Follow company policies, procedures, and service standards.
• Collaborate with team members to address customer needs and improve overall service quality.

Qualifications

• Bachelor's degree in any field; fresh graduates are encouraged to apply.
• Strong verbal and written communication skills.
• Customer-oriented with a professional and positive attitude.
• Good problem-solving and interpersonal skills.
• Proficient in basic computer applications.
• Willing to undergo training and work in a fast-paced environment.
• Willing to work on shifting schedules, weekends, or holidays when required.

What We Offer

• Competitive salary package
• Comprehensive training and onboarding
• Career advancement opportunities
• Professional and collaborative work environment
• Employee benefits and incentives