Global Customer Support Manager

Neksjob Philippines; Mandaluyong; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

International account premium

Job summary

A customer service solutions firm in Mandaluyong is seeking a Customer Service Manager to lead the customer support team. Responsibilities include managing calls, resolving inquiries, and ensuring high-quality service delivery. The ideal candidate should have strong communication and leadership skills, be customer-focused, and possess basic computer skills. This full-time position offers a competitive salary with a premium for handling international accounts and comprehensive training.

Qualifications

• High school diploma or higher education is required.
• Candidate must have a positive attitude and be customer-oriented.
• Basic computer skills and willingness to learn new systems are essential.

Responsibilities

• Manage customer calls via phone, email, or chat.
• Provide accurate information about products and services to clients.
• Resolve customer concerns in an efficient and professional manner.
• Document all interactions accurately in the system.

Skills

Strong communication skills

Leadership skills

Customer-focused mindset

Basic computer skills

Education

High school graduate or above

Job description

We are looking for an experienced and customer-oriented Customer Service Manager to lead our customer support team. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive initiatives that enhance customer satisfaction. The ideal candidate has strong communication and leadership skills, excels in handling customer inquiries and escalations, and is committed to delivering a consistently positive customer experience.

Responsibilities:

Handle customer calls via phone, email, or chat

Provide accurate information about products/services to international clients

Resolve customer concerns efficiently and professionally

Document interactions accurately in the system

Requirements:

High school graduate or above

Excellent English communication skills

Positive attitude and customer-focused mindset

Basic computer skills and ability to learn new systems

Benefits:

Competitive salary with international account premium

Health benefits

Career growth opportunities

Comprehensive training and support