Governance & Documentation Readiness Coordinator

Lean Staffing Solutions; Makati; Hybrid; PHP 350,000 - 600,000; Full time

Job summary

Lean Staffing Solutions in the Philippines is seeking a Process Governance Operator to support documentation governance, tracking, and workflow readiness across SSC processes. You will maintain documentation inventories, update governance trackers, and follow up on actions to ensure accuracy and timely execution.

You will collaborate with QA and leadership to identify gaps, risks, and trends, ensuring proper escalation and continuous process improvement across operations.

Qualifications

• Strong attention to detail and process discipline.
• Strong organizational, tracking, and follow-up skills.
• Ability to maintain accurate documentation and tracker information.
• Ability to manage multiple assigned activities and meet established deadlines.
• Effective written and verbal English communication skills.
• Ability to identify missing information, inconsistencies, and process gaps.
• Analytical and problem-solving mindset.
• Basic understanding of process governance and documentation lifecycle activities.
• Understanding of SOPs, WIs, workflows, and operational procedures.
• Ability to interpret operational information and QA findings with guidance.
• Ability to follow established governance and escalation procedures.
• Proficiency in documentation, reporting, and administrative activities.
• General understanding of logistics operations and process alignment.
• Ability to work with multiple stakeholders and maintain visibility of pending actions.
• Proactive, adaptable, and responsive in a fast-paced environment.
• Ability to receive feedback and apply corrections consistently.
• Technical writing skills.
• Ability to translate hands-on operational findings into process and governance improvements.

Responsibilities

• Documentation Governance Support: maintain accurate inventories, records, reviews, owners, due dates, and pending actions.
• Verify SOPs and supporting documents are accessible, identified, and submitted through governance.
• Follow up on pending reviews, approvals, updates, and maintain evidence of governance decisions.
• Identify missing or outdated documents and report to Process Governance Lead.
• Record and route standardization opportunities through governance processes.
• Governance Tracking & Reporting: update governance trackers with status, owners, dates, and actions.
• Coordinate with QA to track insights and turn them into actions with owners.
• Support reporting to ensure completeness and timeliness; report trends and delays to leadership.
• Workflow Readiness Support: assist readiness reviews before operational transitions and escalate risks.
• Maintain evidence and status updates for readiness activities.
• Governance Coordination & Follow-Up: complete activities within deadlines and communicate delays/risks.
• Respond to emails/messages professionally; attend meetings and provide updates.
• Follow governance procedures and identified instructions; assist with ground-level activities as needed.
• Other duties assigned.

Education

Bachelor’s degree in industrial engineering

Job description

Lean Staffing Solutions in the Philippines is seeking a Process Governance Operator to support documentation governance, tracking, and workflow readiness across SSC processes. You will maintain documentation inventories, update governance trackers, and follow up on actions to ensure accuracy and timely execution.

You will collaborate with QA and leadership to identify gaps, risks, and trends, ensuring proper escalation and continuous process improvement across operations.