Operations Documentation & Projects Lead

Arcadis; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Arcadis in Makati is seeking an Operations Documentation & Project Specialist to drive operational efficiency through clear, standardized process documentation and effective project coordination for service onboarding. You will help create, maintain, and update SOPs and onboarding materials, ensuring adherence to ITIL 4 standards across the expanded GSO remit.

You will collaborate with service desk teams, process owners, and QA to validate workflows, conduct quality audits, and track milestones.

Qualifications

• Experience with operational documentation, service onboarding, and governance.
• Experience in multinational or shared services environments.
• Strong analytical, communication, and negotiation skills.
• Ability to work in a fast-paced, 24x7 shifting schedule including weekends/holidays.

Responsibilities

• Create and maintain SOPs and process documentation.
• Coordinate onboarding of new IT processes and tools.
• Assist QA activities and document findings.
• Maintain centralized documentation repository aligned with ITIL 4.
• Track deliverables, risks, dependencies, and milestones.
• Collaborate with service desk, process owners, and QA teams.
• Provide updates to stakeholders and facilitate training on new processes.

Skills

IT service management

Service onboarding

Process governance

Data analysis

Power BI

MS Office

Stakeholder management

Documentation

Cross-functional collaboration

SLA/KPI knowledge

Education

Bachelor's degree in Business, Operations Management, or IT

Tools

MS Office

Power BI

Job description

Arcadis in Makati is seeking an Operations Documentation & Project Specialist to drive operational efficiency through clear, standardized process documentation and effective project coordination for service onboarding. You will help create, maintain, and update SOPs and onboarding materials, ensuring adherence to ITIL 4 standards across the expanded GSO remit.

You will collaborate with service desk teams, process owners, and QA to validate workflows, conduct quality audits, and track milestones.