Process Governance Operator 19 days ago

Lean Staffing Solutions; Makati; Hybrid; PHP 350,000 - 600,000; Full time

Job summary

Lean Staffing Solutions in the Philippines is seeking a Process Governance Operator to support documentation governance, tracking, and workflow readiness across SSC processes. You will maintain documentation inventories, update governance trackers, and follow up on actions to ensure accuracy and timely execution.

You will collaborate with QA and leadership to identify gaps, risks, and trends, ensuring proper escalation and continuous process improvement across operations.

Qualifications

• Strong attention to detail and process discipline.
• Strong organizational, tracking, and follow-up skills.
• Ability to maintain accurate documentation and tracker information.
• Ability to manage multiple assigned activities and meet established deadlines.
• Effective written and verbal English communication skills.
• Ability to identify missing information, inconsistencies, and process gaps.
• Analytical and problem-solving mindset.
• Basic understanding of process governance and documentation lifecycle activities.
• Understanding of SOPs, WIs, workflows, and operational procedures.
• Ability to interpret operational information and QA findings with guidance.
• Ability to follow established governance and escalation procedures.
• Proficiency in documentation, reporting, and administrative activities.
• General understanding of logistics operations and process alignment.
• Ability to work with multiple stakeholders and maintain visibility of pending actions.
• Proactive, adaptable, and responsive in a fast-paced environment.
• Ability to receive feedback and apply corrections consistently.
• Technical writing skills.
• Ability to translate hands-on operational findings into process and governance improvements.

Responsibilities

• Documentation Governance Support: maintain accurate inventories, records, reviews, owners, due dates, and pending actions.
• Verify SOPs and supporting documents are accessible, identified, and submitted through governance.
• Follow up on pending reviews, approvals, updates, and maintain evidence of governance decisions.
• Identify missing or outdated documents and report to Process Governance Lead.
• Record and route standardization opportunities through governance processes.
• Governance Tracking & Reporting: update governance trackers with status, owners, dates, and actions.
• Coordinate with QA to track insights and turn them into actions with owners.
• Support reporting to ensure completeness and timeliness; report trends and delays to leadership.
• Workflow Readiness Support: assist readiness reviews before operational transitions and escalate risks.
• Maintain evidence and status updates for readiness activities.
• Governance Coordination & Follow-Up: complete activities within deadlines and communicate delays/risks.
• Respond to emails/messages professionally; attend meetings and provide updates.
• Follow governance procedures and identified instructions; assist with ground-level activities as needed.
• Other duties assigned.

Education

Bachelor’s degree in industrial engineering

Job description

About the Role

The Process Governance Operator supports the execution of the SSC Process Governance model by maintaining documentation visibility, updating governance trackers, following up on assigned activities, and supporting workflow readiness reviews across operational areas. This role helps ensure operational documentation remains accurate, governed, complete, and ready to support operational execution by coordinating documentation lifecycle activities, governance follow-up, and transition readiness, while ensuring standardization opportunities are accurately recorded through the established process. The Process Governance Operator works under the guidance of the Process Governance Lead, communicates risks or pending items through the appropriate escalation path, and supports consistent execution, reporting accuracy, and continuous improvement across the Service Center. This operator-level scope is derived from the execution and follow-up responsibilities assigned within the existing Process Governance Lead and Senior Supervisor profiles.

Responsibilities

• Key Responsibilities
• Documentation Governance Support
• Maintain accurate documentation inventories, records, scheduled reviews, owners, due dates, and pending actions.
• Verify that SOPs, WIs, and supporting documents are accessible, properly identified, and submitted through the established governance process.

Follow up on pending reviews, approvals, updates, and documentation actions. Maintain supporting evidence demonstrating documentation reviews, approvals, governance decisions, and implementation of process changes.

• Identify missing, outdated, incomplete, orphaned, duplicated, or incorrectly stored documents and report them to the Process Governance Lead.
• Record and route standardization opportunities through the appropriate governance process.

02. Governance Tracking & Reporting

• Update governance, documentation, and SSC project trackers with current status, progress, owners, dates, and pending actions.
• Cross-coordinate with QA to track QA insights and recommendations, turning them into actions with assigned owners.
• Support reporting by ensuring assigned information is complete, accurate, and submitted on time.
• Support and collaborate with Leadership to ID recurring gaps, delays, or trends and communicate them to the Process Governance Lead.
• Maintain evidence and traceability of completed activities and follow-ups.
• Maintain SSC project trackers with accurate and up-to-date information, ensuring leadership has visibility into project status, progress, and pending actions.

03. Workflow Readiness Support

• Support workflow readiness reviews before operational transitions.
• Follow up on pending requirements and escalates risks or unresolved dependencies.
• Maintain supporting evidence and status updates for readiness activities.

04. Governance Coordination & Follow-Up

• Complete assigned governance activities within established deadlines and quality expectations.
• Follow up with stakeholders on pending information, approvals, reviews, and action items.
• Communicate delays, risks, blockers, and unanswered dependencies through the established escalation path.
• Respond to emails and messages in a timely and professional manner.
• Attend scheduled meetings and provide updates on assigned activities.
• Follow governance procedures, documentation standards, and assigned instructions.
• Perform ground-level operational activities when needed to support process continuity and identify improvement opportunities.
• Other duties assigned.

Qualifications

• Bachelor’s degree in industrial engineering preferred.

Required Skills

• Strong attention to detail and process discipline.
• Strong organizational, tracking, and follow-up skills.
• Ability to maintain accurate documentation and tracker information.
• Ability to manage multiple assigned activities and meet established deadlines.
• Effective written and verbal English communication skills.
• Ability to identify missing information, inconsistencies, and process gaps.
• Analytical and problem-solving mindset.
• Basic understanding of process governance and documentation lifecycle activities.
• Understanding of SOPs, WIs, workflows, and operational procedures.
• Ability to interpret operational information and QA findings with guidance.
• Ability to follow established governance and escalation procedures.
• Proficiency in documentation, reporting, and administrative activities.
• General understanding of logistics operations and process alignment.
• Ability to work with multiple stakeholders and maintain visibility of pending actions.
• Proactive, adaptable, and responsive in a fast-paced environment.
• Ability to receive feedback and apply corrections consistently.
• Technical writing skills.
• Ability to translate hands-on operational findings into process and governance improvements.