Global Voice CSR (C1 English) – Cebu

Gratitude Philippines; Philippines; On-site; PHP 260,000 - 360,000; Full time

Benefits offered by this job

Competitive Salary Package

Night Differential Pay

13th Month Pay

HMO Coverage for Employee + Dependents

Life Insurance

Wellness Programs

Job summary

Wipro Cebu is hiring a Customer Service Representative for Project Juggernaut (Airlines). The role handles inbound customer inquiries for an international account, delivering service excellence in English at C1 level, resolving issues, and documenting interactions in the system.

The position is full-time at the Cebu site, requiring shifting schedules including nights, weekends, and holidays. Candidates with 6 months or more BPO experience and strong communication skills are encouraged to apply.

Qualifications

• Must have C1 level English communication.
• Experience in BPO with inbound customer support is preferred.
• Ability to handle high-volume customer interactions with professionalism.

Responsibilities

• Handle inbound customer inquiries via voice and provide accurate solutions.
• Assist customers with product, service, account, and billing-related concerns.
• Document interactions accurately in the system and follow data privacy guidelines.
• Coordinate with internal teams for escalations and follow-ups.
• Meet quality, productivity, and attendance targets.

Skills

Excellent English

Customer service

De-escalation

High-volume handling

Education

2 years in college

College graduate

Tools

Typing skills

Basic computer navigation

Job description

Wipro Cebu is hiring a Customer Service Representative for Project Juggernaut (Airlines). The role handles inbound customer inquiries for an international account, delivering service excellence in English at C1 level, resolving issues, and documenting interactions in the system.

The position is full-time at the Cebu site, requiring shifting schedules including nights, weekends, and holidays. Candidates with 6 months or more BPO experience and strong communication skills are encouraged to apply.