Airlines Customer Care Specialist – Onsite Cebu

Gratitude Philippines; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Gratitude Philippines in Cebu City is seeking a Customer Service Representative – Airlines to join our International Airlines Voice Process. You will handle inbound calls from customers, assist with flight bookings, and ensure a smooth travel experience.

The role requires a minimum 6 months of BPO experience, strong English communication (C1) and the ability to work onsite at Cebu IT Park. You will resolve inquiries and maintain high customer service standards, adhering to process guidelines to

Qualifications

• Minimum 6 months of recent and solid BPO experience.
• Excellent verbal communication with C1-level English.
• Onsite work at Cebu IT Park in Cebu City.

Responsibilities

• Handle inbound customer calls and assist with airline inquiries.
• Provide information on flight bookings and reservations.
• Resolve customer complaints professionally.
• Maintain high standards of customer service and communication.
• Ensure customer satisfaction through effective issue resolution.
• Follow established process guidelines and quality standards.

Skills

English proficiency

Customer service

Verbal communication

Problem solving

Education

College degree or 2 years of college

Job description

Gratitude Philippines in Cebu City is seeking a Customer Service Representative – Airlines to join our International Airlines Voice Process. You will handle inbound calls from customers, assist with flight bookings, and ensure a smooth travel experience.

The role requires a minimum 6 months of BPO experience, strong English communication (C1) and the ability to work onsite at Cebu IT Park. You will resolve inquiries and maintain high customer service standards, adhering to process guidelines to