Customer Service Representative – Airlines (Voice)

Gratitude Philippines; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Gratitude Philippines in Cebu City is seeking a Customer Service Representative – Airlines to join our International Airlines Voice Process. You will handle inbound calls from customers, assist with flight bookings, and ensure a smooth travel experience.

The role requires a minimum 6 months of BPO experience, strong English communication (C1) and the ability to work onsite at Cebu IT Park. You will resolve inquiries and maintain high customer service standards, adhering to process guidelines to

Qualifications

• Minimum 6 months of recent and solid BPO experience.
• Excellent verbal communication with C1-level English.
• Onsite work at Cebu IT Park in Cebu City.

Responsibilities

• Handle inbound customer calls and assist with airline inquiries.
• Provide information on flight bookings and reservations.
• Resolve customer complaints professionally.
• Maintain high standards of customer service and communication.
• Ensure customer satisfaction through effective issue resolution.
• Follow established process guidelines and quality standards.

Skills

English proficiency

Customer service

Verbal communication

Problem solving

Education

College degree or 2 years of college

Job description

Job Title: Customer Service Representative – Airlines

Process: International Voice Process
Location: Cebu IT Park, Cebu City
Work Setup: 100% Onsite
Experience: Minimum 6 months of recent BPO experience

Job Description

We are looking for customer-oriented and highly proficient English-speaking professionals to join our International Airlines Voice Process.

The selected candidates will be responsible for handling customer inquiries, providing assistance with airline-related concerns, resolving customer issues, and delivering a seamless customer service experience.

Key Responsibilities

• Handle inbound customer calls and assist with airline-related inquiries.

• Provide accurate information and support regarding flight bookings, reservations, and other travel-related concerns.

• Resolve customer complaints and queries professionally.

• Maintain high standards of customer service and communication.

• Ensure customer satisfaction through effective issue resolution.

• Follow established process guidelines and quality standards.

Qualifications & Requirements

• Candidates must have completed at least 2 years of college with no back subjects (Old Curriculum) or be a College Graduate.

• Minimum 6 months of recent and solid BPO experience is mandatory.

• Excellent verbal communication skills with C1-level English proficiency.

• Communication skills should be close to Standard American English.

• Strong customer service and problem-solving abilities.

• Must be willing to work onsite at Cebu IT Park.