Customer Service Representative - Airlines account| Wipro Cebu

Gratitude Philippines; Philippines; On-site; PHP 260,000 - 360,000; Full time

Benefits offered by this job

Competitive Salary Package

Night Differential Pay

13th Month Pay

HMO Coverage for Employee + Dependents

Life Insurance

Wellness Programs

Job summary

Wipro Cebu is hiring a Customer Service Representative for Project Juggernaut (Airlines). The role handles inbound customer inquiries for an international account, delivering service excellence in English at C1 level, resolving issues, and documenting interactions in the system.

The position is full-time at the Cebu site, requiring shifting schedules including nights, weekends, and holidays. Candidates with 6 months or more BPO experience and strong communication skills are encouraged to apply.

Qualifications

• Must have C1 level English communication.
• Experience in BPO with inbound customer support is preferred.
• Ability to handle high-volume customer interactions with professionalism.

Responsibilities

• Handle inbound customer inquiries via voice and provide accurate solutions.
• Assist customers with product, service, account, and billing-related concerns.
• Document interactions accurately in the system and follow data privacy guidelines.
• Coordinate with internal teams for escalations and follow-ups.
• Meet quality, productivity, and attendance targets.

Skills

Excellent English

Customer service

De-escalation

High-volume handling

Education

2 years in college

College graduate

Tools

Typing skills

Basic computer navigation

Job description

Customer Service Representative - Project Juggernaut (Airlines)| Wipro Cebu | C1 Level English Required

*Company:* Wipro

*Location:* Cebu City, Cebu

*Project:* Project Juggernaut

*Job Requisition ID:* 21913

*Employment Type:* Full-time

*Openings:* 24

Company Overview

Wipro is a leading global information technology, consulting, and business process services company. Wipro Cebu offers a dynamic, inclusive, and growth-driven work environment where employees are supported with world-class training, modern facilities, and clear career paths.

Joining Wipro Cebu means becoming part of a global team trusted by international brands for excellent customer experience.

Job Description

We are hiring for *Project Juggernaut* in Wipro Cebu.

As a Customer Service Representative, you will handle customer interactions for an international account, providing excellent service, resolving concerns, and ensuring a positive customer experience.

This role is ideal for experienced BPO professionals with excellent English communication skills who are looking for a stable career with a global company in Cebu.

Qualifications

*Education:*

• Completed at least 2 years in college (with no back subjects) for Old Curriculum
• College Graduate

*Experience:*

• With at least 6 months solid BPO experience (recent)
• Voice / Customer Service experience preferred

*Language Requirement:*

• Must have a C1 level - Excellent verbal communication skills
• Proficiency close to Standard American English
• Clear pronunciation, good grammar, and strong comprehension

*Skills & Attributes:*

• Excellent English communication skills - verbal and written
• Strong customer service, problem-solving, and de-escalation skills
• Ability to handle high-volume customer interactions with professionalism
• Good listening skills and attention to detail
• Basic computer navigation and typing skills
• Team player with a positive attitude and strong work ethic

*Work Requirements:*

• Willing to work in Cebu - Wipro Cebu site
• Willing to work on shifting schedules, including nights, weekends, and holidays
• Can start ASAP

Responsibilities

• Handle inbound customer inquiries via voice and provide accurate solutions
• Assist customers with product, service, account, and billing-related concerns
• Resolve customer issues efficiently while maintaining high customer satisfaction
• Document all interactions accurately in the system
• Follow standard procedures, compliance, and data privacy guidelines
• Coordinate with internal teams for escalations and follow-ups
• Meet quality, productivity, customer satisfaction, and attendance targets
• Maintain professionalism and excellent customer service at all times

What We Offer

*Compensation & Benefits:*

• Competitive Salary Package
• Performance Bonuses & Incentives
• Night Differential Pay
• Overtime Pay
• 13th Month Pay

*Health & Wellness:*

• HMO Coverage for Employee + Dependents
• Life Insurance
• Wellness Programs

*Government Benefits:*

• SSS
• PhilHealth
• Pag-IBIG

*Leaves:*

• Paid Vacation Leave
• Paid Sick Leave
• Service Incentive Leave

*Career Growth:*

• Paid Training
• Promotion to Senior Agent, Subject Matter Expert (SME), Quality Analyst (QA), Team Leader, and Trainer
• Internal Job Opportunities within Wipro
• Skills Training and Leadership Development

*Work Environment:*

• Modern Office in Cebu
• Supportive Team and Trainers
• Global Account with International Exposure

A Day in the Life

• Log in and check your tools and updates
• Handle customer calls and provide solutions with excellent C1-level English
• Document interactions and coordinate with support teams
• Attend coaching and team huddles to improve performance
• End your shift knowing you delivered world-class customer service

Who Should Apply?

• Applicants with at least 6 months recent, solid BPO experience
• Candidates who completed 2 years in college with no back subjects (Old Curriculum) or College Graduates
• Applicants with C1 level English - excellent verbal communication and close to Standard American English proficiency
• Candidates willing to work onsite in Cebu

Important Note

Applicants must have at least 6 months of recent, solid BPO experience and C1-level English proficiency to qualify for Project Juggernaut.