Onsite Cebu Voice CSR — Growth & Perks

Gratitude Philippines; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO Coverage

SSS/PhilHealth/Pag-IBIG

Paid Leave

Performance Bonuses

13th Month Pay

Paid Training

Career Growth

Stable Account

Job summary

Concentrix Cebu is hiring Customer Service Representatives for 100% onsite roles across several Cebu locations. Candidates with strong English, excellent customer service, and basic computer skills are encouraged to apply.

Multiple sites offer growth opportunities and a clear career path within a global CX leader. Roles are full-time onsite in Cebu with competitive salary, HMO, and mandated government benefits, plus paid training and performance incentives.

Qualifications

• Good to Excellent English Communication Skills
• Strong Customer Service and Problem-Solving Skills
• Basic Computer Navigation and Typing Skills

Responsibilities

• Handle inbound customer inquiries via voice / chat / email depending on account
• Provide accurate information on products, services, billing, and technical issues
• Resolve customer concerns professionally and in a timely manner
• Document all interactions accurately in the system
• Coordinate with internal teams for escalations and follow-ups
• Meet quality, productivity, and customer satisfaction targets

Skills

English communication

Customer service

Problem solving

Typing speed

Basic computer navigation

Education

HS/SHS graduation

Open to HS/SHS and college grads

Job description

Concentrix Cebu is hiring Customer Service Representatives for 100% onsite roles across several Cebu locations. Candidates with strong English, excellent customer service, and basic computer skills are encouraged to apply.

Multiple sites offer growth opportunities and a clear career path within a global CX leader. Roles are full-time onsite in Cebu with competitive salary, HMO, and mandated government benefits, plus paid training and performance incentives.