Airline Customer Service Associate – International Voice Process

Gratitude Philippines; Philippines; On-site; PHP 223,000 - 279,000; Full time

Job summary

Gratitude Philippines is hiring Customer Service Associates for an international airline account in Cebu IT Park, Cebu City. The role is 100% onsite, requiring strong English communication and exceptional customer service skills to assist customers via voice support.

Candidates should have at least 2 years of college or a degree, plus 6 months BPO experience. Flexible with shifting schedules and onsite work are essential commitments for this position.

Qualifications

• Completed at least 2 years of college with no back subjects (Old Curriculum) or must be a college graduate.
• At least 6 months of solid and recent BPO experience.
• Excellent verbal communication skills with C1-level English proficiency, close to Standard American English.
• Strong customer service and interpersonal skills.
• Willing to work onsite at Cebu IT Park.
• Must be flexible with shifting schedules.

Responsibilities

• Assist airline customers through voice support and inquiries.
• Provide accurate information and create a positive customer experience.
• Handle inquiries and resolve issues in a timely, professional manner.

Skills

Verbal communication

English proficiency

Customer service

Interpersonal skills

Onsite work

Education

Two years college or graduate

Job description

Project: Juggernaut – Airlines

Location: Cebu IT Park, Cebu City
Work Setup: 100% Onsite
Salary: Up to ₱20,000 package (depending on experience; up to ₱25,000 subject to salary approval)

Job Description

We are hiring Customer Service Associates for an international airline account. The role involves assisting airline customers through voice support, addressing their inquiries, providing accurate information, and delivering a positive customer experience.

Qualifications

• Completed at least 2 years of college with no back subjects (Old Curriculum) or must be a college graduate.

• At least 6 months of solid and recent BPO experience.

• Excellent verbal communication skills with C1-level English proficiency, close to Standard American English.

• Strong customer service and interpersonal skills.

• Willing to work onsite at Cebu IT Park.

• Must be flexible with shifting schedules.

Salary Package

• Up to ₱20,000, depending on experience.

• Salary approval may be considered up to ₱25,000.

• Candidates requesting higher compensation must provide a recent payslip for salary evaluation.

Recruitment Process

1. SAP Registration (coordinate with Ismail).

2. Initial candidate validation.

3. Invitation for walk-in or virtual interview.

Interview Location

Ground Floor, Ayala Mall Central Bloc, Cebu IT Park, Apas, Cebu City.

Landmark: Beside Leona's Bakeshop and 7-Eleven.