Global VMS & Salesforce Operations Analyst - Hybrid

Allegis Global Solutions; Metro Manila; Hybrid; PHP 420,000 - 640,000; Full time

Job summary

Allegis Global Solutions is seeking a Technology Operations Analyst in the Ortigas area of Pasig, Manila. The role focuses on accurate VMS configuration work in Salesforce while maintaining SLA, documentation, and quality standards for diverse client programs.

You will collaborate with Program Office, Global Business Services, and Technology Operations teams to resolve issues, improve processes, and build technical capability for increasing complexity over time.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Experience in AGS, staffing, MSP, technology operations, or SaaS/VMS platforms preferred.
• Working knowledge of VMS and business platforms such as Fieldglass, Beeline, VNDLY, Flextrack, IQ Navigator, Salesforce, SharePoint preferred.
• Familiarity with system configuration, testing, documentation, and release support.
• Proficient in Microsoft Office and web-based collaboration tools.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Own VMS configuration tickets via Salesforce from intake through completion, ensuring requirements are clear and work is delivered accurately.
• Support tickets with increasing complexity from the Support Coordinators.
• Maintain response and resolution SLAs through timely updates and complete documentation.
• Troubleshoot using documentation, knowledge bases, VMS help sites, and team guidance before escalation.
• Conduct comprehensive intake as needed and document decisions.
• Escalate issues with a concise summary and recommended next steps.
• Collaborate within global, matrixed mini-teams and handover to colleagues across client portfolios.
• Partner with Senior Analysts and Team Leads to align priorities and handover business processes for new implementations.
• Participate in PMO Strategy calls and Tech Champs sessions to review ticket status and enhancements.
• Analyze recurring incidents to identify gaps and support continuous improvement initiatives.

Skills

VMS configuration

Salesforce

SLA management

Analytical thinking

Problem solving

Communication

Collaboration

Global teamwork

Education

Bachelor's degree or equivalent experience

Tools

Fieldglass

Beeline

VNDLY

Flextrack

IQ Navigator

Salesforce

SharePoint

Job description

Allegis Global Solutions is seeking a Technology Operations Analyst in the Ortigas area of Pasig, Manila. The role focuses on accurate VMS configuration work in Salesforce while maintaining SLA, documentation, and quality standards for diverse client programs.

You will collaborate with Program Office, Global Business Services, and Technology Operations teams to resolve issues, improve processes, and build technical capability for increasing complexity over time.