Salesforce Associate Director - Makati (hybrid, dayshift)

TASQ Staffing Solutions; Makati; On-site; PHP 2,000,000 - 2,500,000; Full time

Job summary

A staffing solutions firm is seeking a Salesforce Associate Director in Makati to manage Salesforce CRM projects, lead teams, and develop systems strategies. Ideal candidates have over 10 years in similar roles and excellent Salesforce product knowledge. This hybrid role allows for a dynamic work environment with opportunities for leadership and team development.

Qualifications

• 10+ years of relevant experience in a similar role, ideally in professional services.
• 14+ years in business operations or delivery with experience in Big 4 or shared services.

Responsibilities

• Manage multiple teams and clients for Salesforce CRM implementation.
• Define systems strategy and manage stakeholder interactions.
• Lead and motivate team members to optimize performance.

Skills

Leadership

Analytical thinking

Communication skills

Project management

Salesforce expertise

Education

MBA from a reputed college

Tools

Salesforce products and services

Job description

About the job: Salesforce Associate Director

Work Schedule: Morning Shift. Work Setup: Hybrid (3x onsite per week) | Makati. Eligibility: Open to local and expat candidates currently residing in the Philippines.

Roles and responsibilities

• Experience in managing multiple teams and clients across end-to-end Salesforce CRM development, implementation and quality assurance
• Structured thinking to adapt quickly to changes in policy, processes and business priorities with demonstrated business operations experience
• Define systems strategy, develop system requirements, design, prototype, and test custom technology solutions, and support system implementation
• Interact with onshore stakeholders to understand requirements, suggest design changes, communicate daily status, and report. Manage stakeholders & escalations
• Analyze business to track & improve metrics & profitability
• Strong people leadership skills and leading by example
• Lead, guide, coach, and motivate team members to their optimum performance levels and career development
• Assist in implementing strategies for talent acquisition, development & retention
• Ensure quality project delivery of engagements led by self
• Support practice development initiatives, which include knowledge management, point of view development, services standardization, etc.
• Possesses good understanding of general project management principles

Required Education / Professional Qualifications

• An MBA from a reputed college is preferred

Prior Experience

• The candidate must have 10+ years of relevant experience in a similar role, particularly in a professional services firm/consulting/Big 4

Experience & Background

• 14+ years of experience in business operations and/or delivery in Big 4 or shared services of large corporates with exposure to working with onshore teams
• Deep understanding and hands‑on experience implementing enterprise‑level applications
• Excellent knowledge of Salesforce products and services such as Education Cloud, Salesforce OmniStudio (OmniScripts/Integration Procedures), Service Cloud, Salesforce Experience Cloud and Force.com
• Good understanding of the industry's best practices and proven experience implementing these best practices
• Experience operating in Shared Services or offshore‑onshore teams
• Ability to perform in a fluid, changing environment (consulting)
• Should have excellent communication skills and prior experience of interacting independently with global stakeholders

Expected Skills

• Manage end-to-end delivery for multiple projects in the CRM domain
• Strong analytical and critical thinking acumen
• Extensive experience working with global clients
• Effective verbal and written communication skills
• Maintain data confidentiality and adherence to the risk management policy
• Organized approach and able to work under pressure
• Willingness to work in a highly demanding and results‑oriented environment