Salesforce Systems & Process Analyst – Asia (Manila)

Aggreko; Manila; On-site; PHP 800,000 - 1,400,000; Full time

Benefits offered by this job

Competitive compensation and bonus

Health Insurance Benefits

Safety-focused culture

Community volunteering program

Job summary

Aggreko in Manila invites applications for a SalesForce Business Systems and Process Analyst to support and improve core business systems across the Asia region. You will act as the Salesforce CRM subject matter expert, drive data quality, and lead system enhancements.

You will train users, develop guides and training programs, plan UAT, and deliver reporting and analytics to support business decisions. This role requires 5 days on-site in Manila and collaboration with stakeholders.

Qualifications

• Subject Matter Expert on Salesforce with full configuration and customization skills.
• First point of contact for Salesforce queries and problem solving.
• Experience rolling out Salesforce updates and conducting user acceptance testing.
• Experience developing Salesforce user guides and training materials.
• Knowledge of formal training methodologies.
• Excellent communication and stakeholder management.
• Be able to work 5 days per week in our Manila office.

Responsibilities

• Serve as the central point of contact for all business systems enquiries, providing expert guidance and support across the region.
• Diagnose, troubleshoot and resolve technical and system-related issues.
• Maintain system governance, including data integrity, quality control, user access management and compliance with company standards.
• Provide onboarding and training for new users, with configuration and customization.
• Plan, coordinate and execute User Acceptance Testing for Salesforce and other business applications.
• Design, develop and deliver business systems and software training programs to improve user adoption and proficiency.
• Identify training needs and opportunities arising from business projects, system enhancements and process improvements.
• Develop and maintain user guides, training materials, knowledge articles and support documentation.
• Develop meaningful reports, insights, and performance metrics; create ad hoc reports and dashboards.
• Provide first and second-line helpdesk support for business system users; escalate to ATS as needed.
• Travel within Asia may be required.

Skills

Salesforce superuser

Stakeholder collaboration

User training

UAT leadership

Data governance

Documentation

Tools

Salesforce CRM

Salesforce CPQ

Job description

Aggreko in Manila invites applications for a SalesForce Business Systems and Process Analyst to support and improve core business systems across the Asia region. You will act as the Salesforce CRM subject matter expert, drive data quality, and lead system enhancements.

You will train users, develop guides and training programs, plan UAT, and deliver reporting and analytics to support business decisions. This role requires 5 days on-site in Manila and collaboration with stakeholders.