Global Transitions & Project Lead

EXL Service Philippines, Inc.; Pasay; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

EXL Service Philippines, Inc. is seeking a transitions and project management professional to lead end-to-end business process transitions, project implementations, and transformation initiatives across global operations.

The incumbent will manage multiple workstreams, drive governance, mitigate risks, and collaborate with cross-functional teams to ensure successful project execution and operational readiness.

Qualifications

• 5–10 years of experience in Project Management, Program Management, Transitions, Migration, Transformation, or Shared Services environments.
• Experience managing end-to-end process migrations and operational transitions.
• Experience working with global stakeholders and cross-functional teams.
• BPO, Shared Services, Banking, Insurance, Healthcare, or Financial Services industry experience preferred.

Responsibilities

• Lead end-to-end transitions of business processes, services, and operations.
• Develop detailed transition plans, including timelines, milestones, dependencies, and tollgates.
• Conduct transition readiness assessments and support offshore feasibility evaluations.
• Manage knowledge transfer activities, process documentation, and service readiness requirements.
• Ensure successful go-live and stabilization of transitioned processes.
• Drive transition governance through regular stakeholder reviews and status reporting.
• Manage multiple projects simultaneously from initiation through closure.
• Develop project charters, schedules, budgets, resource plans, and communication plans.
• Monitor project risks, issues, assumptions, and dependencies (RAID).
• Ensure delivery within agreed scope, timeline, quality, and budget targets.
• Facilitate steering committee meetings and executive stakeholder reviews.
• Track project performance metrics and provide executive-level reporting.

Skills

Project management

Stakeholder management

Governance

Change management

Risk management

Communication

Education

Bachelor's degree in Business, Management, Engineering, Information Technology, or related discipline

PMP

PRINCE2

Lean Six Sigma

Agile

Job description

EXL Service Philippines, Inc. is seeking a transitions and project management professional to lead end-to-end business process transitions, project implementations, and transformation initiatives across global operations.

The incumbent will manage multiple workstreams, drive governance, mitigate risks, and collaborate with cross-functional teams to ensure successful project execution and operational readiness.