Senior Manager - Transitions

ExlService Holdings, Inc.; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

EXL Service Holdings, Inc. in the Philippines seeks a consultant to own end-to-end process transitions and work onsite with client teams. You will assess processes, propose improvements, and evaluate offshoring feasibility to drive delivery quality.

The role requires close collaboration with business users, senior managers, and IT personnel to ensure consistent service delivery and successful engagements across select accounts.

Responsibilities

• Will execute transition of processes with end-to-end accountability
• Consultants will work closely with clients on onsite projects
• Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility
• Involve extensive interaction with business users, senior management and IT personnel of EXL
• To lead client engagements, ensuring consistent service delivery
• Business development in select accounts

Job description

Essential Functions

• Will execute transition of processes with end-to-end accountability
• Consultants in this practice will be required to work closely with our clients on onsite projects
• Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
• The job will involve extensive interaction with business users, senior management and IT personnel of EXL.
• To lead client engagements, ensuring consistent service delivery
• Business development in select accounts

Primary Internal Interactions

• Transitions Reviews. Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team
• Solutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis
• Training and Development. Program Leads, Transitions Managers, Training function, external vendors as needed

Primary External Interactions

• The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes