Transition Manager

Bon Secours Mercy Health; Taguig; On-site; PHP 1,800,000 - 2,800,000; Full time

Benefits offered by this job

HMO + life insurance

WFH allowance

Paid vacation & sick leave

SSS/PhilHealth/Pag-IBIG contributions

Flexible working model

Culture events & volunteering

Job summary

Bon Secours Mercy Health Global Business Services – Manila seeks a Transition Manager to lead end-to-end transition activities, knowledge transfer, and go-live readiness for processes migrating into operations.

You will coordinate cutover, ensure audit-ready documentation, and manage post-go-live stabilization while collaborating with U.S. stakeholders and technology teams to drive operational excellence and continuous improvement across time zones.

Qualifications

• 8–10 years of experience in transitions, migrations or shared services operations.
• Knowledge of knowledge transfer models, go-live readiness and stabilization support.
• Knowledge of global business services or captive center operations preferred.

Responsibilities

• Lead knowledge transfer execution including shadowing, reverse shadowing and proficiency validation to ensure teams meet quality and performance standards.
• Review and validate process documentation such as standard operating procedures, process maps and control frameworks to ensure compliance and audit readiness.
• Coordinate cutover and go-live activities including access readiness, deployment alignment and stakeholder coordination.
• Manage post-go-live stabilization through structured hyper-care including issue triage, defect tracking and escalation management.
• Identify, assess and mitigate risks and dependencies using governance tools and RAID frameworks.
• Prepare and present transition status updates, readiness dashboards and executive-level reports to support decision-making.
• Collaborate with global process owners, U.S. stakeholders and technology teams to ensure alignment and adoption.
• Drive continuous improvement by capturing lessons learned and enhancing transition playbooks and standards.

Skills

Program management

Stakeholder management

Risk management

Change management

Governance & reporting

Executive communication

Process improvement

Knowledge transfer

Time-zone coordination

Shadowing & hyper-care

Quality & compliance

Process mining/tools familiarity

Education

Bachelor’s in business/engineering/related field

Master’s preferred

Tools

Celonis

UiPath

PMP

Job description

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job summary

The Transition Manager is responsible for leading end-to-end transition activities including knowledge transfer execution, go-live readiness and post-launch stabilization to ensure successful migration of processes into operations.

Operating within a Global Business Services environment, this role enables cross-functional collaboration, drives operational readiness and ensures seamless service delivery aligned with U.S. healthcare business needs.

What you\'ll do

• Lead knowledge transfer execution including shadowing, reverse shadowing and proficiency validation to ensure teams meet quality and performance standards

• Review and validate process documentation such as standard operating procedures, process maps and control frameworks to ensure compliance and audit readiness

• Coordinate cutover and go-live activities including access readiness, deployment alignment and stakeholder coordination

• Manage post-go-live stabilization through structured hyper-care including issue triage, defect tracking and escalation management

• Identify, assess and mitigate risks and dependencies using governance tools and RAID frameworks

• Prepare and present transition status updates, readiness dashboards and executive-level reports to support decision-making

• Collaborate with global process owners, U.S. stakeholders and technology teams to ensure alignment and adoption

• Drive continuous improvement by capturing lessons learned and enhancing transition playbooks and standards

What you\'ll need

Experience

• 8–10 years of experience in transitions, migrations or shared services operations required

• Knowledge of knowledge transfer models, go-live readiness and stabilization support required

• Knowledge of global business services or captive center operations preferred

Education

• Bachelor’s degree in Business, Management, Engineering or related field required

• Master’s degree preferred

Certifications

• Lean Six Sigma Yellow Belt or Green Belt – International Association for Six Sigma Certification preferred

• Project Management Professional (PMP) – Project Management Institute preferred

• PRINCE2 Certification – AXELOS preferred

Skills and abilities

• Program and workstream leadership

• Knowledge of target operating model design and process controls

• Governance, reporting and benefits tracking

• Knowledge transfer strategy and hyper-care management

• Strong stakeholder management and facilitation skills

• Executive-level communication and presentation skills

• Analytical thinking and structured problem-solving

• Coaching mindset with focus on quality and continuous improvement

• Knowledge of change management frameworks such as Prosci ADKAR preferred

• Familiarity with process mining and automation tools such as Celonis or UiPath preferred

• Strong attention to detail and execution discipline

• Ability to work across time zones with U.S. stakeholders

• Ability to balance speed, quality and risk during live operational transitions

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance and wellness allowance

• Paid vacation and sick leave

• Government-mandated benefits including SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model based on role and business need

• Mission-driven culture events, outreach and service opportunities

• Learning and development programs, mentorship and career growth pathways

• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.