Global Transformation Build Lead

Bon Secours; Philippines; Hybrid; PHP 2,200,000 - 3,800,000; Full time

Benefits offered by this job

HMO medical coverage

Work From Home allowance

Vacation and sick leave

Hybrid/onsite/virtual arrangements

Job summary

Bon Secours Mercy Health is seeking a Senior Transformation Lead for the Philippines to drive build readiness, standardize processes, and prepare training content for GCC migrations. You will oversee SOP development, knowledge capture, and readiness criteria across people, process, and technology domains.

The role emphasizes strong project management, stakeholder collaboration, and risk mitigation to ensure a smooth transition and go-live readiness.

Qualifications

• 7–10+ years of experience in transformation, shared services, training, knowledge management, or operations.
• 3–5 years in leadership roles.

Responsibilities

• Leads the build phase for transformation initiatives, ensuring readiness across documentation, training, and knowledge transfer requirements.
• Oversees development and validation of SOPs, process documentation, and playbooks aligned to design standards.
• Ensures completeness and quality of knowledge capture from source teams to support effective transition.
• Directs development of training materials and learning plans to enable readiness of receiving teams.
• Establishes and manages readiness criteria across people, process, technology, and controls prior to transition.
• Partners with Transformation & Design teams to ensure outputs align with future-state operating models and process standards.

Education

Bachelor’s degree in Healthcare Administration

Master’s degree

Lean Six Sigma Green Belt

Tools

Knowledge management tools

Job description

Bon Secours Mercy Health is seeking a Senior Transformation Lead for the Philippines to drive build readiness, standardize processes, and prepare training content for GCC migrations. You will oversee SOP development, knowledge capture, and readiness criteria across people, process, and technology domains.

The role emphasizes strong project management, stakeholder collaboration, and risk mitigation to ensure a smooth transition and go-live readiness.