Global Telecom SDR: Lead Generation & Customer Solutions

Emapta; Mandaluyong; On-site; PHP 350,000 - 500,000; Full time

Benefits offered by this job

Competitive Salary Package

Day Shift schedule

HMO coverage with free dependent upon

Regularization-based benefits

Salary Advance Program

Upskilling through Emapta Academy

Gym access

Lifestyle perks

Employee referral incentives

Job summary

Emapta Philippines is seeking a Sales Development Representative to connect prospective customers with broadband, mobile, and voice solutions and support revenue growth. This onsite role in Ortigas offers global exposure, mentorship, and opportunities for career advancement.

The ideal candidate has 1-3 years of BPO experience, strong communication skills, and the ability to handle challenging interactions with confidence. Join a diverse team with a focus on growth and well-being.

Qualifications

• 1-3 years of BPO experience supporting an Australian telecommunications account preferred.
• Experience supporting other Australian accounts or international telecommunications accounts may be considered.
• Exceptional verbal and written communication skills.
• Ability to manage difficult customer interactions calmly and confidently.
• Strong attention to detail.

Responsibilities

• Serve as the first point of contact for prospective and existing customers.
• Identify sales opportunities, connect with potential customers, and generate qualified leads.
• Provide pre-sales guidance on products and services and assist customers with the sign-up process.
• Prioritize and manage lead callbacks based on urgency and lead quality.
• Use the CRM system to record sales interactions, call details, and customer information accurately.
• Apply the lead-scoring system to categorize prospects based on their likelihood of conversion.
• Qualify leads and develop potential sales opportunities.
• Establish trust, assess customer needs, and recommend appropriate solutions.
• Provide friendly, professional, and prompt customer service through phone, email, chat, and social media.
• Resolve inquiries, complaints, and technical issues involving NBN, mobile, and IPTV services promptly and efficiently.
• Coordinate with relevant departments to troubleshoot and resolve customer issues.
• Manage customer accounts and maintain accurate, up-to-date records.
• Escalate complex issues to the appropriate departments for resolution.
• Maintain current knowledge of products, services, promotions, and policies to provide accurate and relevant information.
• Demonstrate a positive and professional attitude when assisting customers, including during challenging interactions.
• Share feedback that supports customer experience improvements.
• Participate actively in team meetings and training sessions.

Skills

BPO experience

Australian accounts

Verbal communication

Written communication

Customer handling

Job description

Emapta Philippines is seeking a Sales Development Representative to connect prospective customers with broadband, mobile, and voice solutions and support revenue growth. This onsite role in Ortigas offers global exposure, mentorship, and opportunities for career advancement.

The ideal candidate has 1-3 years of BPO experience, strong communication skills, and the ability to handle challenging interactions with confidence. Join a diverse team with a focus on growth and well-being.