Sales Development Representative | Onsite | Ortigas | Day Shift

Emapta; Mandaluyong; On-site; PHP 350,000 - 500,000; Full time

Benefits offered by this job

Competitive Salary Package

Day Shift schedule

HMO coverage with free dependent upon

Regularization-based benefits

Salary Advance Program

Upskilling through Emapta Academy

Gym access

Lifestyle perks

Employee referral incentives

Job summary

Emapta Philippines is seeking a Sales Development Representative to connect prospective customers with broadband, mobile, and voice solutions and support revenue growth. This onsite role in Ortigas offers global exposure, mentorship, and opportunities for career advancement.

The ideal candidate has 1-3 years of BPO experience, strong communication skills, and the ability to handle challenging interactions with confidence. Join a diverse team with a focus on growth and well-being.

Qualifications

• 1-3 years of BPO experience supporting an Australian telecommunications account preferred.
• Experience supporting other Australian accounts or international telecommunications accounts may be considered.
• Exceptional verbal and written communication skills.
• Ability to manage difficult customer interactions calmly and confidently.
• Strong attention to detail.

Responsibilities

• Serve as the first point of contact for prospective and existing customers.
• Identify sales opportunities, connect with potential customers, and generate qualified leads.
• Provide pre-sales guidance on products and services and assist customers with the sign-up process.
• Prioritize and manage lead callbacks based on urgency and lead quality.
• Use the CRM system to record sales interactions, call details, and customer information accurately.
• Apply the lead-scoring system to categorize prospects based on their likelihood of conversion.
• Qualify leads and develop potential sales opportunities.
• Establish trust, assess customer needs, and recommend appropriate solutions.
• Provide friendly, professional, and prompt customer service through phone, email, chat, and social media.
• Resolve inquiries, complaints, and technical issues involving NBN, mobile, and IPTV services promptly and efficiently.
• Coordinate with relevant departments to troubleshoot and resolve customer issues.
• Manage customer accounts and maintain accurate, up-to-date records.
• Escalate complex issues to the appropriate departments for resolution.
• Maintain current knowledge of products, services, promotions, and policies to provide accurate and relevant information.
• Demonstrate a positive and professional attitude when assisting customers, including during challenging interactions.
• Share feedback that supports customer experience improvements.
• Participate actively in team meetings and training sessions.

Skills

BPO experience

Australian accounts

Verbal communication

Written communication

Customer handling

Job description

Strengthen Sales Pipelines for an Award-Winning Telecommunications Provider

Award-winning telecommunications services deserve sales professionals who can translate innovation into customer value. The Sales Development Representative connects prospective customers with practical broadband, mobile, and voice solutions while supporting revenue growth and market expansion. With international exposure, purposeful work, professional development, and work-life balance, this long-term global career with Emapta offers a top 1% experience for top 1% talent worldwide.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Ortigas
• Shift: Day Shift, Consecutive Days Off

Benefits

• Competitive Salary Package
• Day Shift schedule
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 1-3 years of BPO experience supporting an Australian telecommunications account is preferred
• Experience supporting other Australian accounts or international telecommunications accounts may also be considered
• Exceptional verbal and written communication skills
• Ability to manage difficult customer interactions calmly and confidently
• Strong attention to detail

Responsibilities

• Serve as the first point of contact for prospective and existing customers.
• Identify sales opportunities, connect with potential customers, and generate qualified leads.
• Provide pre-sales guidance on products and services and assist customers with the sign-up process.
• Prioritize and manage lead callbacks based on urgency and lead quality.
• Use the CRM system to record sales interactions, call details, and customer information accurately.
• Apply the lead-scoring system to categorize prospects based on their likelihood of conversion.
• Qualify leads and develop potential sales opportunities.
• Establish trust, assess customer needs, and recommend appropriate solutions.
• Provide friendly, professional, and prompt customer service through phone, email, chat, and social media.
• Resolve inquiries, complaints, and technical issues involving NBN, mobile, and IPTV services promptly and efficiently.
• Coordinate with relevant departments to troubleshoot and resolve customer issues.
• Manage customer accounts and maintain accurate, up-to-date records.
• Escalate complex issues to the appropriate departments for resolution.
• Maintain current knowledge of products, services, promotions, and policies to provide accurate and relevant information.
• Demonstrate a positive and professional attitude when assisting customers, including during challenging interactions.
• Share feedback that supports customer experience improvements.
• Participate actively in team meetings and training sessions.

Other Responsibilities

• Perform all functions, duties, and responsibilities assigned by the company to the best of one's ability.
• Follow all lawful orders and instructions issued by the company through its authorized representatives.
• Complete other administrative or non-administrative duties assigned by authorized company representatives through written or verbal instructions.

About the Client

Our client is an award-winning Australian-owned telecommunications and entertainment provider delivering accessible broadband, voice, and multicultural IPTV services. Backed by decades of industry expertise, the company pairs competitively priced connectivity with customer-centered service and strong community engagement. Its recognition includes multiple national awards for outstanding broadband value, reflecting a consistent commitment to reliable products, simple plans, and meaningful customer experiences. With a broad content offering and growing market presence, the business continues to connect diverse communities across Australia with greater confidence.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.