Telecom Customer Care Specialist — Growth & Impact (Ortigas)

Emapta; Mandaluyong; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Competitive Salary Package

Day Shift schedule

HMO coverage

Office in Ortigas

Salary Advance Program

Upskilling via Emapta Academy

Gym access (Ortigas/Makati)

Lifestyle perks

Employee referral incentives

20 annual leaves + 5 cash credits

Job summary

Emapta Philippines is hiring a Customer Service Representative to connect households in Australia with reliable technology and diverse entertainment. You will handle inquiries via phone, email, chat and social media from our Ortigas onsite hub, contributing to customer satisfaction and sustainable growth in a long-term, global career with premium opportunities.

Ideal candidates have 2–3 years in customer service, a customer‑first mindset, clear communication in English, and strong

Qualifications

• 2–3 years of experience in customer service.
• Strong customer-first mindset and clear communication in English.
• Excellent problem-solving skills and ability to navigate ambiguity.

Responsibilities

• Provide friendly, professional customer service through phone, email, chat, and social media.
• Resolve inquiries and issues for NBN, mobile, and IPTV services.
• Offer pre-sales guidance and assist with sign-ups.
• Coordinate with departments to troubleshoot and resolve concerns.
• Maintain accurate customer records and service notes.
• Escalate complex cases to appropriate teams.
• Stay updated on products, services, and policies.

Skills

Customer service

English communication

Problem solving

De-escalation

Multitasking

Attention to detail

Microsoft 365

Job description

Emapta Philippines is hiring a Customer Service Representative to connect households in Australia with reliable technology and diverse entertainment. You will handle inquiries via phone, email, chat and social media from our Ortigas onsite hub, contributing to customer satisfaction and sustainable growth in a long-term, global career with premium opportunities.

Ideal candidates have 2–3 years in customer service, a customer‑first mindset, clear communication in English, and strong