Global Technical Support & Solutions Lead

Advanced Energy; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Advanced Energy is seeking a Technical Support Manager to lead the technical team and coordinate closely with Sales, Customers, Marketing and Engineering for all AE products. The role involves providing technical leadership, preparing product recommendations, and supervising global support activities.

The position emphasizes solution selling, product testing, and delivering technical training to distributors and local Sales teams, with strong communication and teamwork required to succeed in a

Qualifications

• BS Electrical or Electronics and Communications Engineering degree.
• 8 years in power supply design and application support.
• Experience in circuitry/component troubleshooting and root cause analysis.
• Knowledge of mechanical and electronic assembly processes.
• Positive, proactive attitude with teamwork and responsibility.
• Strong communication and presentation skills.

Responsibilities

• Act as technical leader and collaborate with Sales, Customers, Marketing and Engineering for AE products.
• Prepare product recommendations by reviewing customer specs and drawings.
• Supervise TSEs and support global customers via call centre, email and chat.
• Provide solution selling and product testing information to Sales, FAEs, distributors and customers.
• Coordinate with Marketing and Engineering on product knowledge exchange and training.

Skills

Power supply design

Technical support

Communication skills

Teamwork

Presentation skills

Education

B.S. Electrical or Electronics & Communications Engineering

Job description

Advanced Energy is seeking a Technical Support Manager to lead the technical team and coordinate closely with Sales, Customers, Marketing and Engineering for all AE products. The role involves providing technical leadership, preparing product recommendations, and supervising global support activities.

The position emphasizes solution selling, product testing, and delivering technical training to distributors and local Sales teams, with strong communication and teamwork required to succeed in a