Technical Support Engineer - Labs, Demos & Global Support

Advanced Energy Management Limited; Philippines; Remote; PHP 480,000 - 720,000; Full time

Job summary

Advanced Energy Industries, Inc. is seeking a Technical Support Engineer to join global customer support operations.

The role involves handling technical inquiries from customers in Americas and Europe via phone, email, and live chat, and providing guidance on AE products and peripheral solutions. Responsibilities include testing, troubleshooting, live demonstrations, and documentation of product specifications.

Qualifications

• BS Electrical or Electronics and Communications Engineering graduate.
• Strong problem-solving and independent work capability.
• Good written and oral English communication skills.

Responsibilities

• Serve Americas and Europe customers via phone, email and live chat with technical and sales inquiries for AE products.
• Perform application testing and troubleshooting on AE products under varied conditions.
• Coordinate live product demonstrations and verification testing.

Skills

Problem solving

Customer service

English communication

Interpersonal skills

Teamwork

Troubleshooting

Education

BS Electrical Eng / Electronics & Communications Eng

Tools

Oscilloscope

Power meter

Chroma lab equipment

AC/DC power supply

Job description

Advanced Energy Industries, Inc. is seeking a Technical Support Engineer to join global customer support operations.

The role involves handling technical inquiries from customers in Americas and Europe via phone, email, and live chat, and providing guidance on AE products and peripheral solutions. Responsibilities include testing, troubleshooting, live demonstrations, and documentation of product specifications.