Technical Support Engineer

Advanced Energy; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Advanced Energy is seeking a Technical Support Engineer to provide technical and customer service support for our electronic power products. You will assist customers by phone, email, and chat, troubleshoot issues, and share technical documentation.

Applicants should have a BS in Electrical or Electronics and Communications Engineering, 3+ years in electronics product design or tech-support, and strong English communication.

Qualifications

• BS in Electrical or Electronics and Communications Engineering required.
• 3+ years in electronic product design or tech-support/customer service.
• Strong English communication and teamwork abilities.

Responsibilities

• Serve Americas and Europe customers via phone, email or chat for Advanced Energy products.
• Identify and record inquiries clearly and respond on time.
• Provide technical documents and related information to customers.
• Suggest product and peripheral solutions that fit customer needs.
• Cross-sell products to rivals, collect information, and follow up on selling potential.
• Support online remote/field troubleshooting for end customers.

Skills

Customer service

Troubleshooting

English communication

Power design

MS Office

Education

BS Electrical or Electronics and Communications Engineering

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Position Title: Technical Support Engineer

About Advanced Energy

Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Responsibilities

• Serve Americas and Europe customers at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query
• Identify & record all inquiries clearly, and response on time accordingly
• Provide technical documents and related information to customers
• Recognize customer real needs and promote product & peripheral solution to most fit for customers requirement
• Recommend our products cross to competitors, collect application/commercial information, track & follow up on selling potential
• Support online remote/field trouble shooting for end customer

Qualifications

• BS Electrical or Electronics and Communications Engineering graduate
• 3 years or above electronic product design or related tech-support/customer service experience
• AC/DC or DC/DC power supply, photonics, PCM, ESD, ESVM or other related experience preferred
• Overcome difficulty to accomplish work independently
• Good interpersonal communication capability
• Power design & application ability
• Good customer service consciousness
• Good written & oral expression skill
• Good elaborative faculty, especially for trouble shooting & critical issue
• Proficient computer skill, like MS Word, Excel, PPT etc；
• Good sense on teamwork, positive working attitude & sense of responsibility
• Good English communication skills
• Able to work for afternoon and night shift

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.

We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.