Services Operations Process Documentation Leader

Schneider Electric; Cavite City; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Health insurance

Annual bonus potential

Career development opportunities

Job summary

Schneider Electric is seeking a Services Operations Process Documentation Leader to define, document, and continually improve global operational processes. You will partner with Global Process Owners and Subject Matter Experts to create a single source of truth and drive governance, standardization, and continuous improvement across the organization.

The role emphasizes process maturity, compliance, training, and community development, with a focus on digital solutions, automation, and

Qualifications

• Bachelor's degree in Engineering, Business, Operations Management, or related field.

Responsibilities

• Build and maintain the Service Operations process architecture and documentation framework.
• Facilitate process mapping workshops with global stakeholders.
• Create clear, consistent, and high-quality process documentation.
• Manage document governance, version control, and change management.
• Ensure alignment across end-to-end operational processes.
• Support quality and compliance initiatives, including ISO readiness.

Skills

Process Excellence

Process Documentation & Governance

Process Mapping

Quality Management Systems

Continuous Improvement

Audit & Compliance

Change Management

Stakeholder Management

Training & Facilitation

Written Communication

Analytical Thinking

Education

Bachelor's degree in Engineering, Business, Operations Management, or related field

Tools

Process mapping tools

ERP platforms

Job description

Services Operations Process Documentation Leader

Join the global Service Operations organization and play a key role in defining, documenting, and continuously improving how teams work across the world.

As the Services Operations Process Documentation Leader, you will be responsible for building and maintaining the global process documentation and quality framework, creating a single source of truth for operational processes.

You will partner with Global Process Owners and Subject Matter Experts to ensure processes are documented, governed, communicated, and continuously improved.

What You'll Do

Process Documentation & Governance

• Build and maintain the Service Operations process architecture and documentation framework.
• Facilitate process mapping workshops with global stakeholders.
• Create clear, consistent, and high-quality process documentation.
• Manage document governance, version control, and change management.
• Ensure alignment across end-to-end operational processes.

Process Maturity & Compliance

• Develop and deploy process maturity assessments.
• Conduct reviews to measure adherence to documented processes.
• Identify process gaps and drive corrective action plans.
• Support quality and compliance initiatives, including ISO readiness.
• Provide recommendations to improve operational effectiveness and consistency.

Training & Community Development

• Train Process Owners and Subject Matter Experts on documentation standards and governance.
• Build and maintain a global process documentation community.
• Promote sharing of best practices across countries and regions.
• Track and report process improvement initiatives and benefits.
• Drive simplification through digital solutions, automation, and AI-enabled approaches.

Who will be successful?

Qualifications

• Bachelor's degree in Engineering, Business, Operations Management, or a related field.
• 10+ years of experience in service operations, project environments, engineering, or operational excellence roles.
• Experience in process improvement, process mapping, value stream analysis, and process documentation.
• Experience working in global and matrix organizations with stakeholders across multiple countries and time zones.
• Strong understanding of quality management systems and process governance frameworks.
• Experience conducting audits, compliance reviews, or process adherence assessments.

Preferred

• PMP certification
• Six Sigma Green Belt (or higher)
• ISO Auditor certification
• Experience with process mapping and workflow tools
• Familiarity with enterprise service management and ERP platforms

Key Skills

• Process Excellence
• Process Documentation & Governance
• Process Mapping
• Quality Management Systems
• Continuous Improvement
• Audit & Compliance
• Change Management
• Stakeholder Management
• Training & Facilitation
• Strong Written Communication
• Analytical Thinking
• Digital & AI Mindset

Why Join Us?

This is an opportunity to influence global business processes, drive operational excellence, and establish best-in-class documentation and governance practices across an international organization. You'll work with senior stakeholders worldwide while helping shape the future of Service Operations through process standardization, quality, and continuous improvement.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits - it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.