Global SCM Disputes Specialist | Resolve & Optimize

Damco Spain SL; Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Impact

Opportunity for growth

Innovation

Global exposure

Work-life balance

Job summary

Maersk is seeking a SCM Disputes Specialist to manage end-to-end dispute resolution, analyze disputes, and coordinate with multiple stakeholders to ensure timely closure. The role emphasizes understanding revenue vs costs, root cause analysis, and accurate documentation.

You will work with Customers, Front Office, FinOps, Procurement, and other teams to resolve disputes in line with SOPs and controls. A Bachelor's degree and strong analytical skills are essential.

Qualifications

• Bachelor’s degree in Finance, Accounting, Commerce, Supply Chain, Business Administration, or a related discipline.
• Experience in Finance & Accounting, Procurement, Shipping, Freight Forwarding, or Supply Chain Operations is preferred.
• Strong analytical and problem-solving skills with ability to investigate issues and identify root causes.
• Ownership mindset with ability to manage issues through to closure.
• Data-driven approach for decision making.

Responsibilities

• Manage end-to-end SCM dispute resolution process within defined timelines.
• Analyze disputes against targets and understand root causes.
• Investigate upstream processes and review shipment history to establish background of disputed cases.
• Coordinate with Front Office, FinOps, Procurement, and other stakeholders to drive resolution.
• Process required amendments in core systems for accepted disputes and ensure accurate transactional updates.
• Communicate with customers to understand requirements and provide clarifications.
• Identify root causes and document actions taken and final resolution.

Skills

Analytical skills

Problem-solving

Communication skills

SAP

MS Excel

Dispute resolution

Stakeholder management

Process improvement

Education

Bachelor’s degree in Finance/Accounting/Supply Chain/Business Administration

Tools

SAP

MS Excel

Job description

Maersk is seeking a SCM Disputes Specialist to manage end-to-end dispute resolution, analyze disputes, and coordinate with multiple stakeholders to ensure timely closure. The role emphasizes understanding revenue vs costs, root cause analysis, and accurate documentation.

You will work with Customers, Front Office, FinOps, Procurement, and other teams to resolve disputes in line with SOPs and controls. A Bachelor's degree and strong analytical skills are essential.