Global Customer Experience & Dispute Specialist

Damco Spain SL; Hinoba-an; On-site; PHP 320,000 - 640,000; Full time

Job summary

Maersk is seeking a Customer Experience & Dispute Resolution Specialist to join a global logistics team. The role focuses on owning customer issues end-to-end, driving timely dispute resolutions, and maintaining high standards of professional communication across diverse stakeholders worldwide.

The ideal candidate will apply data-driven thinking to resolve disputes, align with end-to-end processes, and adapt quickly to changes in systems and customer requirements while delivering a superior

Qualifications

• Strong communication skills.
• Problem-solving abilities.
• Ownership of customer issues and timely resolutions.

Responsibilities

• Maintain regular communication with customers to understand requirements and ensure quick dispute resolution.
• Own customer issues end-to-end and drive resolution within 24 hours.
• Demonstrate professional standards in grammar, articulation, and language capabilities.
• Adhere to SOPs and compliance requirements with attention to detail and error-free documentation.

Job description

Maersk is seeking a Customer Experience & Dispute Resolution Specialist to join a global logistics team. The role focuses on owning customer issues end-to-end, driving timely dispute resolutions, and maintaining high standards of professional communication across diverse stakeholders worldwide.

The ideal candidate will apply data-driven thinking to resolve disputes, align with end-to-end processes, and adapt quickly to changes in systems and customer requirements while delivering a superior