Disputes Voice Coordinator - Spanish

APM Terminals; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk in Pasig City is seeking an experienced Dispute/Finance Analyst to join our global logistics team. You will manage daily dispute and financial data, coordinate with front/back office, and support process improvements.

This onsite role requires Spanish and English communication skills, a Bachelor's degree, 2+ years in dispute/finance, and proficiency with S4-GCSS, RKEM, AFLS, and MS Office. Night shift experience preferred.

Qualifications

• Bachelor's degree holder.
• Excellent Spanish and English communication skills.
• At least 2 years work experience in Dispute/Finance.
• Technical skills: S4 - GCSS, RKEM, AFLS and Microsoft Office literacy.
• Willingness to work onsite in Pasig City with night shift.

Responsibilities

• Maintains a daily work allocation log.
• Allocates work assignments, roster planning and prepares team productivity reports.
• Monitors and reports on standard and performance parameters.
• Coordinates with front office and resolves disputes with customer service and sales.
• Grooms staff through coaching, goal setting, and feedback.
• Ensures the staff is focused on customer outcomes and teamwork.

Skills

Spanish

English

Dispute/Finance

Education

Bachelor's degree

Tools

S4 - GCSS

RKEM

AFLS

Microsoft Office

Word

Excel

PowerPoint

Access

Job description

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen.

You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment.

We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems.

You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture.

Throughout their career, your leaders will support your ideas and provide necessary advice and training.

You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

• Maintains a daily work allocation log
• Allocates work assignments, roster planning and prepares team productivity reports
• Monitors and reports on standard and performance parameters
• Arranges Gembas for visitors
• Implements new ideas to improve processes
• Coordinates with front office and arrange to resolve disputes with customer service and sales, with efficiency and quality
• Maintains a positive relationship while working closely with the staff to build a formidable team through coaching, goal setting, and constructive feedback
• Researches and recommends best practices that can be followed
• Ensures staff is focused on customer
• Works directly with LOC team to address equipment concerns, in particular where customer needs are not being covered
• Researches and recommends best practices that can be followed
• Secure use of uniform, establishment and respect of operational procedures
• Perform data analyst specialist role to address gap and improvement areas
• Work closely with other teams for knowledge sharing, monitor KPIs’, improve reporting within the organization and move towards standardization of process
• Performing other tasks defined by the supervisor
• Exercise "constant care" at all time and be committed to MAERSK Line qualities concept

Qualifications

• Bachelor's Graduate
• Excellent Spanish and English Communication skills
• At least 2 years work experience in Dispute/Finance.
• Technical Skills: (S4 - GCSS, RKEM, AFLS) and Microsoft Package literacy (Word, Excel, Power Point, Access) is a perquisite.
• Must be willing to work onsite in Pasig City and Nightshift schedule

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.