Disputes Voice Coordinator – Night Shift

Maersk; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk is seeking a data-driven Dispute/Finance Analyst to join our Manila-based team in Pasig. The role involves managing daily work allocations, reporting on performance, and coordinating with front office to resolve disputes, while coaching staff to achieve excellence in customer service and operations.

The ideal candidate will have a Bachelor's degree, 2+ years in disputes/finance, and experience with S4 GCSS, RKEM, AFLS, plus MS Office. Night shifts and onsite work in Pasig are required.

Qualifications

• Bachelor's degree required.
• Excellent Spanish and English communication skills.
• At least 2 years' experience in disputes/finance.
• Proficient in S4 – GCSS, RKEM, AFLS and MS Office.
• Willing to work onsite in Pasig City and night shift.

Responsibilities

• Maintain daily work allocation log.
• Allocate work assignments, plan rosters, and produce team productivity reports.
• Monitor and report on standard and performance parameters.
• Coordinate with front office to resolve disputes with customer service and sales.
• Coach staff and build a high-performing team.
• Research and implement best practices.
• Ensure staff focus on customer.
• Collaborate with LOC team to address equipment concerns.
• Improve reporting and move toward standardization.
• Perform data analyst specialist role to address gaps.
• Perform other tasks defined by supervisor.
• Exercise constant care and MAERSK Line qualities.

Skills

Spanish language

English language

Communication skills

Education

Bachelor's degree

Tools

S4 GCSS RKEM AFLS

Microsoft Office

Job description

Maersk is seeking a data-driven Dispute/Finance Analyst to join our Manila-based team in Pasig. The role involves managing daily work allocations, reporting on performance, and coordinating with front office to resolve disputes, while coaching staff to achieve excellence in customer service and operations.

The ideal candidate will have a Bachelor's degree, 2+ years in disputes/finance, and experience with S4 GCSS, RKEM, AFLS, plus MS Office. Night shifts and onsite work in Pasig are required.