Global Sales Team Lead — Performance & Coaching

hosting.com; Philippines; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Global team

Fast-paced environment

Performance incentives

Job summary

World Host Group is seeking a hands-on Team Leader to oversee our Sales function in the Philippines. You will be the on-floor manager driving daily performance, operational stability, and conversation quality across the team, reporting to the Head of Global Sales & Retention.

This role requires coaching in real-time, managing high-stakes customer scenarios, and ensuring adherence to all Sales, Renewal, and Retention KPIs and SLAs, with strong metric management and proactive stakeholder

Qualifications

• 3–5 years proven experience in a Sales Team Lead or Supervisor role, ideally within a high-volume, multi-channel contact center environment.

Responsibilities

• On-floor manager responsible for driving daily performance, operational stability, and conversation quality across the team.
• Coaches agents in real-time to enhance performance and handle high-stakes customer scenarios.
• Ensures strict adherence to all Sales, Renewal, and Retention KPIs and SLAs, with proactive stakeholder coordination.

Skills

Sales Team Lead

Multi-channel contact center

Tools

CRM software

Job description

World Host Group is seeking a hands-on Team Leader to oversee our Sales function in the Philippines. You will be the on-floor manager driving daily performance, operational stability, and conversation quality across the team, reporting to the Head of Global Sales & Retention.

This role requires coaching in real-time, managing high-stakes customer scenarios, and ensuring adherence to all Sales, Renewal, and Retention KPIs and SLAs, with strong metric management and proactive stakeholder