Sales Team Lead — High-Impact, Multi-Channel Coaching

hosting.com

Pasig

On-site

PHP 600,000 - 900,000

Full time

2 days ago

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Benefits offered by this job

Performance-based incentives

Job summary

World Host Group is seeking a hands-on Team Leader to drive daily performance across our Sales floor. Reporting to the Head of Global Sales & Retention, you will coach agents, monitor metrics, and ensure SLA adherence in a fast-paced, multi-channel environment.

You will lead real-time coaching, optimize conversation quality, and coordinate with stakeholders to keep operations smooth and productive. A rotating shift schedule and strong CRM/quality monitoring tool experience are essential.

Qualifications

3–5 years of proven experience in a Sales Team Leader or Supervisor role in a high-volume contact center.
Strong, demonstrable understanding of contact center metrics (AHT, FRT, Quality Scoring, Adherence, Conversion Rate).
Proven ability to motivate, coach, and manage frontline sales agents with energy and empathy.
Willingness to work a rotating shift.

Responsibilities

On-floor manager responsible for driving daily performance, operational stability, and conversation quality across the team.
Coach agents in real-time to improve quality and results, and escalate issues as needed.
Coordinate with stakeholders to ensure SLAs and KPIs are met across Sales, Renewal, and Retention channels.