Sales Team Lead — High-Impact, Multi-Channel Coach

hosting.com; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

World Host Group is seeking a hands-on Team Leader to drive daily performance across a multi-channel sales floor. You will coach agents in real-time, manage high-stakes customer scenarios, and ensure strict adherence to KPIs and SLAs with proactive stakeholder coordination.

The role requires deep familiarity with CRM and contact center technologies, and experience in a fast-paced hosting/SaaS environment is a plus.

Qualifications

• Minimum 3-5 years in Sales Team Lead or Supervisor roles.
• Experience in a high-volume multi-channel contact center.
• Proven ability to coach frontline agents.
• Willingness to work rotating shifts.
• Familiarity with web hosting or SaaS is a plus.

Responsibilities

• On-floor management of daily performance and coaching.
• Coach agents in real-time and handle high-stakes scenarios.
• Ensure KPIs and SLAs are consistently met.
• Coordinate with stakeholders to maintain operation stability.

Skills

Sales team leadership

Operational metrics

People coaching

Shift scheduling

CRM software

Quality monitoring tools

Tools

CRM software

Contact center technologies

Quality monitoring tools

Job description

World Host Group is seeking a hands-on Team Leader to drive daily performance across a multi-channel sales floor. You will coach agents in real-time, manage high-stakes customer scenarios, and ensure strict adherence to KPIs and SLAs with proactive stakeholder coordination.

The role requires deep familiarity with CRM and contact center technologies, and experience in a fast-paced hosting/SaaS environment is a plus.