Global Sales Team Lead — Coaching & KPI-Driven Ops

Hosting

Pasig

On-site

PHP 670,000 - 1,004,000

Full time

2 days ago

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Job summary

World Host Group is seeking a Team Leader for its Sales function in Manila. You will be the on-floor manager driving daily performance, coaching agents in real-time, and ensuring adherence to Sales, Renewal, and Retention KPIs and SLAs to maintain a high-performing operation.

Ideal candidates bring 3–5 years in a sales team lead role, strong contact center metrics knowledge, and hands-on leadership with CRM and QA tools. This position requires a rotating shift commitment.

Qualifications

Minimum 3–5 years of proven experience in a Sales Team Lead or Supervisor role.
Strong, demonstrable understanding of contact center metrics and drivers (AHT, FRT, Quality Scoring, Adherence, Conversion Rate).
Proven ability to motivate, coach, and manage frontline sales agents with energy and empathy.

Responsibilities

On-floor manager responsible for driving daily performance, operational stability, and conversation quality across the team.
Coach agents in real-time and manage high-stakes customer scenarios.
Ensure adherence to all Sales, Renewal, and Retention KPIs and SLAs; coordinate with stakeholders to maintain high performance.