Global Revenue Support Specialist

Emapta; Makati; On-site; PHP 670,000 - 1,228,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive Salary Package

Fixed weekends off

Makati location

Job summary

Emapta is seeking a Revenue Support Assistant to strengthen the end-to-end revenue cycle, resolve billing challenges, and provide accurate insights for business decisions. This onsite role in Makati offers a competitive package and extensive benefits.

The ideal candidate has 5+ years in finance operations, strong accounting knowledge, proficiency in MS Office and financial systems, and excellent analytical and communication skills.

Qualifications

• Minimum of 5 years of experience in finance operations covering cash application, accounts receivable, billing, collections, or similar functions.
• Strong understanding of accounting principles and end-to-end billing and revenue cycle.
• Proficiency in financial systems and Microsoft Office applications, including Excel, Word, and Outlook.
• Proven ability to analyze data, identify root causes, and recommend practical solutions.
• Ability to work independently, manage priorities, and meet deadlines accurately.
• Confidence in handling escalations and applying sound judgment in complex situations.
• Strong communication, stakeholder management, and collaboration skills.
• Excellent problem-solving, analytical, and organizational abilities, with strong attention to detail.

Responsibilities

• Reconcile invoices submitted through eBilling platforms against internal records.
• Reconcile rates, invoices, timekeeper records, and client and matter data.
• Maintain accurate timekeeper information across internal systems and eBilling portals.
• Source required client and matter information for reconciliation activities.
• Investigate and resolve discrepancies between internal system data and eBilling portals.
• Review billing narratives against flagged-word lists and report exceptions for designated eBilling clients.
• Complete and maintain client and vendor onboarding forms accurately and promptly.
• Coordinate with assistants, secretarial teams, partners, internal departments, and clients to obtain required information.
• Ensure onboarding documents comply with client and firm requirements.
• Assist in preparing global and ad hoc revenue reports.
• Extract and validate basic report data for internal stakeholders and external requests.
• Support accrual activities involving eBilling, matter data, client accounts, and collections.
• Maintain information relating to key-client bill-level and volume discounts.
• Process time transfers and splits to ensure accurate allocation across matters.
• Coordinate with fee earners to resolve allocation queries.
• Ensure time allocations comply with Outside Counsel Guidelines.
• Prepare and distribute accounts receivable statements, collection emails, and collection letters.
• Track outstanding invoices and debtor balances.
• Coordinate with Treasury Operations to resolve unidentified funds and unallocated items.
• Support Revenue Control team with collection follow-ups.

Skills

Finance operations experience

Accounting principles

MS Office

Data analysis

Independent work

Escalation handling

Stakeholder management

Problem solving

Education

Bachelor's degree in Accounting/Finance/Commerce

CA/CPA advantageous

Tools

Aderant

Job description

Emapta is seeking a Revenue Support Assistant to strengthen the end-to-end revenue cycle, resolve billing challenges, and provide accurate insights for business decisions. This onsite role in Makati offers a competitive package and extensive benefits.

The ideal candidate has 5+ years in finance operations, strong accounting knowledge, proficiency in MS Office and financial systems, and excellent analytical and communication skills.