Global Collections & Revenue Ops Specialist

Emapta; Makati; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive salary package

Fixed weekends off

Prime Makati office location

Job summary

Emapta invites a seasoned Collection Support Assistant to join our Makati team, driving AR processes and cash flow for a global client base. You will manage statements, notes, and escalations while collaborating with treasury and revenue control colleagues in a fast-paced environment.

Ideal candidates bring 5+ years in finance operations, strong accounting knowledge, and proficiency with Excel and financial systems.

Qualifications

• 5+ years of experience in finance operations, ideally involving collections, cash application, accounts receivable, or a similar function.
• Strong understanding of accounting principles and the end-to-end billing and revenue cycle.
• Proficiency in financial systems and Microsoft Office, including Excel, Word, and Outlook.
• Proven ability to analyze data, identify root causes, and recommend practical solutions.
• Ability to work independently, manage priorities, and meet deadlines accurately; confidence in handling escalations and applying sound judgment in complex situations.
• Excellent problem-solving, analytical, and organizational skills.
• Strong attention to detail.
• Fluency in written and verbal English.
• Flexibility to work onsite full-time and follow shifting schedules across different time zones.

Responsibilities

• Prepare and distribute accounts receivable statements, collection emails, and collection letters.
• Track outstanding invoices and debtor balances.
• Support Revenue Control Assistants with collections-related activities.
• Coordinate with Revenue Controllers to provide additional collections support when required.
• Record all customer communications accurately in the appropriate system platforms.
• Resolve client issues involving invoice copies, proof of services, credit notes, and related documentation.
• Coordinate internally to address issues being managed by other departments.
• Instruct and coordinate with collection agencies as required.
• Collaborate with the Treasury Operations Team to resolve unidentified funds and unallocated items.
• Prepare partner-level accounts receivable, work-in-progress and performance reports.
• Escalate outstanding issues and identify potential debtor concerns promptly.
• Process accounts receivable and work-in-progress write-offs.
• Review debt provision analyses for accuracy and completeness.
• Maintain the confidentiality of company and client information in accordance with applicable data protection laws and company policies.

Skills

Excel

English fluency

Stakeholder management

Analytical skills

Prioritization

Education

Bachelor's degree in Business Administration, Finance, Commerce, or related field

Tools

Aderant

Job description

Emapta invites a seasoned Collection Support Assistant to join our Makati team, driving AR processes and cash flow for a global client base. You will manage statements, notes, and escalations while collaborating with treasury and revenue control colleagues in a fast-paced environment.

Ideal candidates bring 5+ years in finance operations, strong accounting knowledge, and proficiency with Excel and financial systems.