Collection Support Assistant | Onsite | Makati | Mid Shift | Day 1 HMO

Emapta; Makati; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive salary package

Fixed weekends off

Prime Makati office location

Job summary

Emapta invites a seasoned Collection Support Assistant to join our Makati team, driving AR processes and cash flow for a global client base. You will manage statements, notes, and escalations while collaborating with treasury and revenue control colleagues in a fast-paced environment.

Ideal candidates bring 5+ years in finance operations, strong accounting knowledge, and proficiency with Excel and financial systems.

Qualifications

• 5+ years of experience in finance operations, ideally involving collections, cash application, accounts receivable, or a similar function.
• Strong understanding of accounting principles and the end-to-end billing and revenue cycle.
• Proficiency in financial systems and Microsoft Office, including Excel, Word, and Outlook.
• Proven ability to analyze data, identify root causes, and recommend practical solutions.
• Ability to work independently, manage priorities, and meet deadlines accurately; confidence in handling escalations and applying sound judgment in complex situations.
• Excellent problem-solving, analytical, and organizational skills.
• Strong attention to detail.
• Fluency in written and verbal English.
• Flexibility to work onsite full-time and follow shifting schedules across different time zones.

Responsibilities

• Prepare and distribute accounts receivable statements, collection emails, and collection letters.
• Track outstanding invoices and debtor balances.
• Support Revenue Control Assistants with collections-related activities.
• Coordinate with Revenue Controllers to provide additional collections support when required.
• Record all customer communications accurately in the appropriate system platforms.
• Resolve client issues involving invoice copies, proof of services, credit notes, and related documentation.
• Coordinate internally to address issues being managed by other departments.
• Instruct and coordinate with collection agencies as required.
• Collaborate with the Treasury Operations Team to resolve unidentified funds and unallocated items.
• Prepare partner-level accounts receivable, work-in-progress and performance reports.
• Escalate outstanding issues and identify potential debtor concerns promptly.
• Process accounts receivable and work-in-progress write-offs.
• Review debt provision analyses for accuracy and completeness.
• Maintain the confidentiality of company and client information in accordance with applicable data protection laws and company policies.

Skills

Excel

English fluency

Stakeholder management

Analytical skills

Prioritization

Education

Bachelor's degree in Business Administration, Finance, Commerce, or related field

Tools

Aderant

Job description

Own Revenue Support That Strengthens Global Legal Services

Behind every trusted legal partnership is a revenue operation that keeps client relationships and business performance strong. The Collection Support Assistant strengthens cash flow, improves receivables visibility, and helps global stakeholders act with confidence. Make a measurable international impact while building a long-term career with Emapta, where top 1% talent gains premium opportunities, meaningful growth, and work-life balance that lasts.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Makati
• Shift: Mid Shift, 4:00 PM-1:00 AM PH, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Fixed weekends off
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

Desired

• Bachelor's degree in Business Administration, Finance, Commerce, or a related field

Required

• 5+ years of experience in finance operations, ideally involving collections, cash application, accounts receivable, or a similar function
• Strong understanding of accounting principles and the end-to-end billing and revenue cycle
• Proficiency in financial systems and Microsoft Office, including Excel, Word, and Outlook
• Proven ability to analyze data, identify root causes, and recommend practical solutions
• Ability to work independently, manage priorities, and meet deadlines accuratelyConfidence in handling escalations and applying sound judgment in complex situations
• Excellent problem-solving, analytical, and organizational skills
• Strong attention to detail
• Fluency in written and verbal English
• Flexibility to work onsite full-time and follow shifting schedules across different time zones
• Strong communication, stakeholder management, and collaboration skills

Strongly Preferred

• Experience in a law firm, professional services partnership, or shared services organization within a complex global environment
• Experience working with international stakeholders, particularly UK-based teams
• Experience using Aderant or a similar financial management system
• Ability to operate effectively in a fast-paced, start-up-style, and evolving environment

Responsibilities

• Prepare and distribute accounts receivable statements, collection emails, and collection letters.
• Track outstanding invoices and debtor balances.
• Support Revenue Control Assistants with collections-related activities.
• Coordinate with Revenue Controllers to provide additional collections support when required.
• Record all customer communications accurately in the appropriate system platforms.
• Resolve client issues involving invoice copies, proof of services, credit notes, and related documentation.
• Coordinate internally to address issues being managed by other departments.
• Instruct and coordinate with collection agencies as required.
• Collaborate with the Treasury Operations Team to resolve unidentified funds and unallocated items.
• Prepare partner-level accounts receivable, work-in-progress and performance reports.
• Escalate outstanding issues and identify potential debtor concerns promptly.
• Process accounts receivable and work-in-progress write-offs.
• Review debt provision analyses for accuracy and completeness.
• Maintain the confidentiality of company and client information in accordance with applicable data protection laws and company policies.

Key Performance Expectations

• Maintain accurate financial and matter data related to accounts receivable.
• Complete collection follow-ups promptly through multiple communication channels.
• Minimize collection discrepancies and payment rejections.
• Handle accounts receivable communications and reporting efficiently.

About the Client

Our client stands among the world's most respected international legal and professional services firms, trusted by leading financial institutions, investment managers, global corporations, and family offices. For more than six decades, it has shaped complex transactions, resolved high-stakes challenges, and delivered decisive commercial guidance across major financial jurisdictions. Consistently top-ranked by prestigious legal directories, the firm combines global reach, local mastery, and forward-thinking expertise to turn ambitious strategies into lasting success for clients navigating rapidly evolving global markets with confidence.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.