Global Reservations & Customer Care Specialist

Deployed Philippines; Pasig; Sur place; PHP 335 000 - 469 000; Plein temps

Avantages offerts par ce poste

Day 1 HMO

Go Global

Ortigas hub culture

HR support

Résumé du poste

Deployed Philippines Inc is seeking a Communications and Reservations Specialist to join our Pasig team. This on-site role handles inbound calls, customer service, reservations, and upselling where appropriate, with a focus on accuracy and data protection.

You will support NZ and AU clients within a dynamic BPO environment. Ideal candidates have excellent English communication, resilience under high call volumes, and a professional approach to sensitive information.

Qualifications

• Attention to detail with high accuracy.
• Excellent English communication, both verbal and written.
• Experience in reservations or call-center environments is preferred.
• Strong phone etiquette and professional handling of sensitive data.
• Ability to work under pressure with high call volumes.

Responsabilités

• Answer incoming calls promptly and provide high-quality customer service.
• Troubleshoot and resolve customer issues, including technical and billing questions.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Update and maintain accurate customer records and preferences.
• Assist customers with making reservations and upsell additional products when appropriate.
• Adhere to company policies, data protection regulations, and compliance requirements.
• Conduct arrival checks for each hotel shared within the team; update vouchers and reservations.

Connaissances

Attention to detail

English proficiency

Customer service

Phone etiquette

Reservations experience

Work under pressure

Self-starter

Data privacy

Description du poste

Deployed Philippines Inc is seeking a Communications and Reservations Specialist to join our Pasig team. This on-site role handles inbound calls, customer service, reservations, and upselling where appropriate, with a focus on accuracy and data protection.

You will support NZ and AU clients within a dynamic BPO environment. Ideal candidates have excellent English communication, resilience under high call volumes, and a professional approach to sensitive information.