On-site Hotel Reservations & Guest Services Specialist

Deployed Philippines Inc.; Eastern Manila District; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Day 1 HMO & Protection

Go Global

Workplace Perks & Great Culture

Job summary

Deployed Philippines Inc. is seeking a customer service specialist to join our on-site Ortigas hub. You will handle high volumes of inbound calls, assist guests with reservations, answer billing questions, and ensure a smooth guest experience with five-star service.

The role requires strong English communication, accuracy when updating bookings, and the ability to adapt to rotating schedules. You’ll upsell hotel amenities and maintain guest accounts while following data protection guidelines.

Qualifications

• Proven experience in a high-volume call center environment.
• Strong command of spoken and written English.
• High attention to detail when updating reservations and billing data.
• Ability to prioritize tasks and stay composed in a fast-paced setting.
• Self-starter who works well with minimal supervision.

Responsibilities

• Handle high volumes of inbound calls with prompt, five-star service.
• Assist guests with smooth room bookings, vouchers, and reservation updates.
• Troubleshoot and resolve billing or booking issues to ensure guest satisfaction.
• Identify upsell opportunities to enhance guest experiences and revenue.
• Maintain guest accounts and preferences with data protection in mind.

Skills

Call center experience

English proficiency

Data accuracy

Adaptability

Customer service

Job description

Deployed Philippines Inc. is seeking a customer service specialist to join our on-site Ortigas hub. You will handle high volumes of inbound calls, assist guests with reservations, answer billing questions, and ensure a smooth guest experience with five-star service.

The role requires strong English communication, accuracy when updating bookings, and the ability to adapt to rotating schedules. You’ll upsell hotel amenities and maintain guest accounts while following data protection guidelines.