Communications and Reservations Specialist

Deployed Philippines; Pasig; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Day 1 HMO

Go Global

Ortigas hub culture

HR support

Job summary

Deployed Philippines Inc is seeking a Communications and Reservations Specialist to join our Pasig team. This on-site role handles inbound calls, customer service, reservations, and upselling where appropriate, with a focus on accuracy and data protection.

You will support NZ and AU clients within a dynamic BPO environment. Ideal candidates have excellent English communication, resilience under high call volumes, and a professional approach to sensitive information.

Qualifications

• Attention to detail with high accuracy.
• Excellent English communication, both verbal and written.
• Experience in reservations or call-center environments is preferred.
• Strong phone etiquette and professional handling of sensitive data.
• Ability to work under pressure with high call volumes.

Responsibilities

• Answer incoming calls promptly and provide high-quality customer service.
• Troubleshoot and resolve customer issues, including technical and billing questions.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Update and maintain accurate customer records and preferences.
• Assist customers with making reservations and upsell additional products when appropriate.
• Adhere to company policies, data protection regulations, and compliance requirements.
• Conduct arrival checks for each hotel shared within the team; update vouchers and reservations.

Skills

Attention to detail

English proficiency

Customer service

Phone etiquette

Reservations experience

Work under pressure

Self-starter

Data privacy

Job description

Communications and Reservations Specialist

Pasig, Philippines | Posted on 11/09/2026

• State/Province National Capital Region (Manila)
• Job Type Full time
• Country Philippines

About Us

Deployed Philippines Inc is a non-traditional BPO company servicing New Zealand and Australian clients. We provide remote staffing services for Banking and Insurance, IT and communication, HR and payroll.

Our clients are small and medium-sized businesses with specific needs. The company provide high-quality solutions in diverse business areas. We focus on integrated end-to-end outsourcing and delivering result-oriented benefits to our clients through cost-effective support, productivity and process reengineering.

Job Description

Responsibilities

• Promptly answering incoming calls.
• Providing high-quality customer service.
• Troubleshooting and resolving customer issues, including technical problems, and billing questions.
• Following up with customers to ensure their issues have been resolved to their satisfaction
• Meeting specific performance targets, such as call volume, customer satisfaction ratings, and sales targets.
• Maintaining accurate records of customer interactions, including notes on customer issues and resolutions.
• Updating customer information, including contact details, account information, and preferences.
• Assisting customer with making reservations.
• Upselling and cross-selling additional products or services to customers in some cases.
• Adhering to company policies, procedures, and protocols, including data protection regulations and compliance requirements.
• Conducting arrival checks for each hotel shared within the team
• Updating voucher bookings and making reservations from the previous day

Requirements

• Attention to detail with high level of accuracy.
• Ability to work under pressure with high volumes of call.
• Self-starter with ability to work with minimal supervision.
• Ideally, experience working in a reservations type role, but more so in a call center environment managing volume calls.
• Excellent phone etiquette.
• Professional approach with sensitive data.
• Reliable and flexible to the needs of the business.
• Excellent comprehension of the English language both verbal and written

Work Arrangement

• Work Setup: On-site
• Work Hours: Rotating roster, should complete nine (9) hours work, inclusive of one (1) hour lunch break.

Perks & Benefits

• Day 1 HMO & Protection: Prioritize your peace of mind! Secure your health with HMO coverage right on day one, plus full life and accident insurance.
• Go Global: Build your portfolio with international accounts and continuous upskilling to fast-track your career.
• Workplace Perks & Great Culture: Work out of a sleek Ortigas hub, snag flexible work options, and enjoy a vibrant team culture packed with regular events and dedicated HR support every step of the way.