Reservations & Communications Pro — Global Upskilling + HMO

Deployed; Pasig; Sur place; PHP 201 000 - 357 000; Plein temps

Avantages offerts par ce poste

Day 1 HMO

International accounts

Vibrant culture

Résumé du poste

Deployed in Pasig, Philippines seeks an on-site call center professional to handle reservations and customer inquiries at the Ortigas hub. You will deliver high-quality service, troubleshoot issues, and accurately record interactions while adhering to data protection policies.

The role requires excellent English, strong attention to detail, and the ability to work a rotating nine-hour shift with a one-hour lunch break.

Qualifications

• Attention to detail with high level of accuracy.
• Ability to work under pressure with high volumes of call.
• Self-starter with ability to work with minimal supervision.
• Ideally, experience working in a reservations type role, but more so in a call center environment managing volume calls.
• Excellent phone etiquette.
• Professional approach with sensitive data.
• Reliable and flexible to the needs of the business.
• Excellent comprehension of the English language both verbal and written.

Responsabilités

• Promptly answering incoming calls.
• Providing high-quality customer service.
• Troubleshooting and resolving customer issues, including technical problems, and billing questions.
• Following up with customers to ensure their issues have been resolved to their satisfaction
• Meeting specific performance targets, such as call volume, customer satisfaction ratings, and sales targets.
• Maintaining accurate records of customer interactions, including notes on customer issues and resolutions.
• Updating customer information, including contact details, account information, and preferences.
• Assisting customer with making reservations.
• Upselling and cross-selling additional products or services to customers in some cases.
• Adhering to company policies, procedures, and protocols, including data protection regulations and compliance requirements.
• Conducting arrival checks for each hotel shared within the team
• Updating voucher bookings and making reservations from the previous day

Connaissances

Phone etiquette

Communication skills

English proficiency

Attention to detail

Reservations experience

Description du poste

Deployed in Pasig, Philippines seeks an on-site call center professional to handle reservations and customer inquiries at the Ortigas hub. You will deliver high-quality service, troubleshoot issues, and accurately record interactions while adhering to data protection policies.

The role requires excellent English, strong attention to detail, and the ability to work a rotating nine-hour shift with a one-hour lunch break.