Travel & Hospitality Customer Care Specialist

Talent Outsourcing Channel Solutions; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Talent Outsourcing Channel Solutions is seeking a Travel & Hospitality Customer Service Representative in Pasig City, Metro Manila. This full-time role handles inbound/outbound calls, bookings, and customer support, aiming to ensure satisfaction and retention.

You will work in a fast-paced environment, documenting interactions and collaborating with the team to improve service delivery. English proficiency and CRM/MS Office skills are essential.

Qualifications

• GDS experience and a background in customer service or call centres, preferably travel/hospitality.
• Excellent verbal and written English communication.
• Ability to manage multiple interactions and stay organized.

Responsibilities

• Answer inbound calls and provide information for travel and hospitality services.
• Process bookings, modifications, and payments.
• Resolve customer issues with empathy and efficiency.
• Provide product details and upsell where appropriate.
• Maintain accurate records of interactions in the system.

Skills

GDS experience

Customer service

Communication skills

Multitasking

Empathy

Education

High school diploma

Tools

CRM software

MS Office

Job description

Talent Outsourcing Channel Solutions is seeking a Travel & Hospitality Customer Service Representative in Pasig City, Metro Manila. This full-time role handles inbound/outbound calls, bookings, and customer support, aiming to ensure satisfaction and retention.

You will work in a fast-paced environment, documenting interactions and collaborating with the team to improve service delivery. English proficiency and CRM/MS Office skills are essential.