Aviation Reservations & Ticketing Specialist

AVIAREPS Philippines Inc; Metro Manila; On-site; PHP 335,000 - 614,000; Full time

Job summary

AVIAREPS Philippines Inc. in Manila is recruiting motivated Reservations & Ticketing Agents to join our APAC Service Centre.

You will handle reservations, ticketing, and customer support for international airline clients across the Asia-Pacific region, assisting travel agents and passengers with bookings, fare queries, and issue resolution. The role requires strong English skills, at least 3 years in airline reservations or related roles, and hands-on experience with major GDS systems.

Qualifications

• Minimum 3 years of experience in airline reservations, ticketing, travel agency operations, airline customer service, or a similar aviation-related role.
• Hands-on experience with at least two major GDS (Amadeus, Sabre, Galileo/Travelport, Worldspan).
• Native-level English proficiency, with excellent verbal and written communication skills.
• Strong understanding of airline fare construction, ticketing, refunds, exchanges, and reissues.
• Excellent customer service and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced, service-oriented environment.
• Ability to remain calm under pressure.
• Strong organisational and time-management skills.
• Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word and Teams.

Responsibilities

• Handle inbound and outbound reservations enquiries via email, telephone, live chat, and online systems.
• Assist travel trade partners and customers with flight bookings and itinerary planning.
• Provide accurate information regarding schedules, fares, baggage allowances, airline policies, and travel requirements.
• Manage waitlists, seat assignments, special service requests (SSR), and ancillary services.
• Issue, reissue, revalidate, and refund airline tickets in accordance with airline policies and fare rules.
• Process voluntary and involuntary schedule changes.
• Verify fare calculations, taxes, fees, and ticketing requirements.
• Ensure ticketing transactions are completed accurately and within agreed service levels.
• Support airline clients with operational and administrative tasks.
• Liaise with airline headquarters and local market teams regarding reservations queries and customer issues.

Skills

Customer service

Time management

Attention to detail

Communication skills

Problem solving

Tools

Amadeus

Sabre

Galileo/Travelport

Worldspan

Job description

AVIAREPS Philippines Inc. in Manila is recruiting motivated Reservations & Ticketing Agents to join our APAC Service Centre.

You will handle reservations, ticketing, and customer support for international airline clients across the Asia-Pacific region, assisting travel agents and passengers with bookings, fare queries, and issue resolution. The role requires strong English skills, at least 3 years in airline reservations or related roles, and hands-on experience with major GDS systems.