Reservations Specialist: Inbound & Outbound

Workforce Solutions Manpower Services Inc.; Manila; In loco; PHP 279.000 - 390.600; Tempo pieno

Descrizione del lavoro

A leading manpower service provider in Manila is looking for a Customer Service Representative. The role involves handling inbound and outbound calls, assisting customers with reservations, and ensuring a high level of customer satisfaction. Candidates should have at least 1 year of experience in customer service, particularly in travel or reservations, along with excellent communication skills, problem-solving abilities, and the capacity to multitask effectively in a dynamic environment.

Competenze

• At least 1 year of customer service experience, preferably in travel or reservations.
• Ability to work effectively in a fast-paced environment.

Mansioni

• Handle inbound and outbound calls for reservations and inquiries.
• Assist customers with booking, cancellations, and changes.
• Ensure excellent customer experience by resolving concerns promptly.
• Maintain records of customer interactions and transactions.

Conoscenze

Excellent communication skills in English

Strong customer service orientation

Problem-solving skills

Ability to multitask

Proficient in using computer systems

Strumenti

Reservation platforms

Descrizione del lavoro

A leading manpower service provider in Manila is looking for a Customer Service Representative. The role involves handling inbound and outbound calls, assisting customers with reservations, and ensuring a high level of customer satisfaction. Candidates should have at least 1 year of experience in customer service, particularly in travel or reservations, along with excellent communication skills, problem-solving abilities, and the capacity to multitask effectively in a dynamic environment.