Global Recruitment Ops Specialist Night Shift SNOW

People Matter PH; Makati; Hybrid; PHP 450,000 - 750,000; Full time

Job summary

People Matter PH in Makati is seeking an HR Operations professional for a hybrid role with a strict 3x weekly return-to-office and night shift. You will triage ServiceNow tickets, allocate tasks, and coordinate multi-stage interviews across time zones focusing on the Americas.

You will onboard new hires and liaise with background-check vendors. The role requires 3–5 years of global shared service experience, strong English communication, and a proven ability to manage complex cases and

Qualifications

• 3–5 years of HR Operations experience in Global Shared Service/BPO.
• Direct experience using ServiceNow for ticket processing and triage.
• Proven track record in complex case management and interview scheduling.
• Excellent written and spoken English.

Responsibilities

• Triage tickets and assign cases in ServiceNow, log recruitment requests.
• Coordinate multi-stage interviews across time zones with Americas focus.
• Onboard new hires and liaise with background check vendors.
• Support global talent processes with dashboards and metrics.

Skills

HR operations

ServiceNow

Case management

Interview scheduling

English communication

Night shift

Tools

Workday

Taleo

viRecruit

Job description

People Matter PH in Makati is seeking an HR Operations professional for a hybrid role with a strict 3x weekly return-to-office and night shift. You will triage ServiceNow tickets, allocate tasks, and coordinate multi-stage interviews across time zones focusing on the Americas.

You will onboard new hires and liaise with background-check vendors. The role requires 3–5 years of global shared service experience, strong English communication, and a proven ability to manage complex cases and