Recruitment Operations Support (ServiceNow & Workday)

People Matter PH; Makati; Hybrid; PHP 450,000 - 750,000; Full time

Job summary

People Matter PH in Makati is seeking an HR Operations professional for a hybrid role with a strict 3x weekly return-to-office and night shift. You will triage ServiceNow tickets, allocate tasks, and coordinate multi-stage interviews across time zones focusing on the Americas.

You will onboard new hires and liaise with background-check vendors. The role requires 3–5 years of global shared service experience, strong English communication, and a proven ability to manage complex cases and

Qualifications

• 3–5 years of HR Operations experience in Global Shared Service/BPO.
• Direct experience using ServiceNow for ticket processing and triage.
• Proven track record in complex case management and interview scheduling.
• Excellent written and spoken English.

Responsibilities

• Triage tickets and assign cases in ServiceNow, log recruitment requests.
• Coordinate multi-stage interviews across time zones with Americas focus.
• Onboard new hires and liaise with background check vendors.
• Support global talent processes with dashboards and metrics.

Skills

HR operations

ServiceNow

Case management

Interview scheduling

English communication

Night shift

Tools

Workday

Taleo

viRecruit

Job description

Location: Makati

Work Setup: Hybrid (strictly 3x a week RTO | Nightshift)

Key Responsibilities:

• Ticket Triage & Task Allocation: Assign incoming ServiceNow cases to coordinators, log recruitment requests, and monitor queue deadlines.

• Interview Scheduling: Coordinate multi-stage, cross-border interviews across complex time zones with an Americas focus.

• Onboarding & Vendor Management: Serve as the main point of contact for new hires during onboarding, while liaising with background check vendors (HireRight/World-Check).

• Recruitment Operations & Reporting: Support global talent processes, build tracking dashboards, track metrics, and assist with special HR/recruitment projects.

Must-Haves (Dealbreakers):

• 3 to 5 years of HR Operations experience in a Global Shared Service / BPO environment.

• Direct experience using ServiceNow (SNOW) for ticket processing and case triage.

• Proven track record in complex case management, queue handling, and interview scheduling.

• Excellent written and verbal English communication skills.

• Night shift flexibility

Preferred Qualifications:

• Hands-on experience with Workday or other major Applicant Tracking Systems (ATS) like Taleo or viRecruit.