Recruitment Admin Support (ServiceNow, Workday)

People Matter PH; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

People Matter PH in Makati City is seeking a capable HR Operations professional to manage case and escalation handling, process excellence, and cross‑regional support in a hybrid setup. The role includes reporting, analytics, background verification, and data-driven insights to improve adoption and efficiency.

You will collaborate with regional HR teams across APAC/EMEA/AMER time zones, train staff, and ensure strict adherence to confidential data handling and service level targets.

Qualifications

• Bachelor’s degree with 3–5 years HR operations/administration experience in a BPO or shared services environment.
• Proficient in MS Office (Excel, Word, PowerPoint, Access, Visio).
• Hands-on experience with ServiceNow and Workday is a must.
• Excellent written and verbal communication, strong client service, high attention to detail, and discretion with confidential data.
• Ability to work independently with minimal supervision, handle competing priorities under strict deadlines, and collaborate in a team.

Responsibilities

• Triage, assign, and resolve complex or aging recruitment queries, serving as a regional point of contact and escalation point.
• Maintain up-to-date Work Instructions, and train or upskill team members.
• Build dashboards, generate global joiner/pipeline reports, analyze case trends, and audit processes for continuous improvement.
• Conduct confidential background checks (e.g., World-Check) and validate non-system employee referrals with stakeholders.
• Track platform usage (e.g., LinkedIn), deliver insights to optimize adoption, and manage team mailboxes and ticketing tools.
• Partner with regional HR/Recruitment teams, evaluate resource allocation for service expansion, and represent the team in process improvement projects.

Skills

MS Office

Communication

Analytical thinking

Education

Bachelor’s degree in HR/related field

Tools

ServiceNow

Workday

Taleo

viRecruit

Job description

Hybrid (3x a week RTO) | Shifting Schedule | Makati City

Key Responsibilities

• Case & Escalation Management: Triage, assign, and resolve complex or aging recruitment queries, serving as a regional point of contact and escalation point.

• Process & Subject Matter Expertise: Act as a process expert, maintain up-to-date Work Instructions, and train or upskill team members.

• Reporting & Analytics: Build dashboards, generate global joiner/pipeline reports, analyze case trends, and audit processes for continuous improvement.

• Background Screening & Validation: Conduct confidential background checks (e.g., World-Check) and manually validate non-system employee referrals with stakeholders.

• System & Data Insights: Track platform usage (e.g., LinkedIn), deliver insights to optimize adoption, and manage team mailboxes and ticketing tools.

• Stakeholder & Operations Support: Partner with regional HR/Recruitment teams, evaluate resource allocation for service expansion, and represent the team in process improvement projects.

Qualifications

• Education & Experience: Bachelor’s degree with 3–5 years of HR operations/administration experience in a BPO or shared services environment (preferably multinational or professional services).

• Technical Skills: Proficient in MS Office (Excel, Word, PowerPoint, Access, Visio), recruitment platforms (Taleo, viRecruit).

• Case Management Tool: Hands‑on experience with ServiceNow and Workday is a must.

• Core Competencies: Excellent written and verbal communication, strong client service, high attention to detail, and proven discretion with confidential data.

• Work Style: Ability to work independently with minimal supervision, handle competing priorities under strict deadlines, and collaborate effectively in a team.

• Work Setup & Schedule: Flexible to work in a hybrid setup across rotating shifts (APAC, EMEA, and Americas time zones).