Global Recruitment Operations Leader – Hybrid

Nityo Infotech Philippines; Makati; Hybrid; PHP 1,451,000 - 1,674,000; Full time

Job summary

Nityo Infotech Philippines in Makati is seeking a Recruitment Operations Manager (Shared Services) to lead the global recruitment administration team and ensure excellence in service delivery through Workday and related HR technologies.

The role manages day-to-day operations across graduate, lateral, and partner hiring, drives governance, process optimization, and collaboration with HR and global stakeholders, and mentors the team to sustain high performance.

Qualifications

• Bachelor's degree in any discipline.
• At least 5 years of experience in Recruitment Operations, HR Operations, or Shared Services.
• Minimum 3 years of people management experience; preferably 5 years.
• Experience managing recruitment process administration or HR shared services delivery.
• Strong understanding of recruitment workflows, governance, and service delivery.
• Experience working within a global or multinational organization.
• Strong knowledge of Workday and Microsoft Office.
• Experience monitoring SLAs, KPIs, and operational performance metrics.
• Excellent stakeholder management and communication skills across multiple global regions.
• Strong process orientation with a focus on operational excellence and continuous improvement.
• Demonstrated experience driving change, standardization, and process optimization.

Responsibilities

• Lead and develop a team delivering global recruitment administration and recruitment process support.
• Manage day-to-day recruitment operations across graduate, lateral, business services, and partner hiring support.
• Ensure recruitment transactions are completed accurately, efficiently, and within agreed service levels.
• Drive operational excellence through process governance, quality assurance, and continuous improvement.
• Monitor workloads, capacity planning, and resource allocation across the team.
• Partner with global recruiters, HR Operations, Recruitment Centre of Excellence, hiring teams, and external vendors.
• Act as a key stakeholder for global recruitment initiatives, projects, and process enhancements.
• Oversee compliance with global recruitment policies, legal requirements, and governance standards.
• Lead operational improvements to enhance recruiter, hiring manager, and candidate experience.
• Utilize Workday and operational reporting to monitor service performance and identify opportunities for improvement.
• Develop, coach, and mentor team members while fostering accountability, collaboration, and continuous learning.
• Lead performance management, coaching, and career development for the Recruitment Operations team.
• Build team capability through structured learning and upskilling initiatives.
• Drive employee engagement and foster an inclusive, high-performing team culture.
• Manage staffing, succession planning, employee relations, and performance discussions.
• Ensure business continuity through effective workforce planning and cross-training.

Skills

Stakeholder management

Operational leadership

Process improvement

Governance

Education

Bachelor's degree

Tools

Workday

Microsoft Office

Job description

Nityo Infotech Philippines in Makati is seeking a Recruitment Operations Manager (Shared Services) to lead the global recruitment administration team and ensure excellence in service delivery through Workday and related HR technologies.

The role manages day-to-day operations across graduate, lateral, and partner hiring, drives governance, process optimization, and collaboration with HR and global stakeholders, and mentors the team to sustain high performance.