Recruitment Operations Manager (Shared Services) - (JOB FB)

Nityo Infotech Philippines; Makati; Hybrid; PHP 1,451,000 - 1,674,000; Full time

Job summary

Nityo Infotech Philippines in Makati is seeking a Recruitment Operations Manager (Shared Services) to lead the global recruitment administration team and ensure excellence in service delivery through Workday and related HR technologies.

The role manages day-to-day operations across graduate, lateral, and partner hiring, drives governance, process optimization, and collaboration with HR and global stakeholders, and mentors the team to sustain high performance.

Qualifications

• Bachelor's degree in any discipline.
• At least 5 years of experience in Recruitment Operations, HR Operations, or Shared Services.
• Minimum 3 years of people management experience; preferably 5 years.
• Experience managing recruitment process administration or HR shared services delivery.
• Strong understanding of recruitment workflows, governance, and service delivery.
• Experience working within a global or multinational organization.
• Strong knowledge of Workday and Microsoft Office.
• Experience monitoring SLAs, KPIs, and operational performance metrics.
• Excellent stakeholder management and communication skills across multiple global regions.
• Strong process orientation with a focus on operational excellence and continuous improvement.
• Demonstrated experience driving change, standardization, and process optimization.

Responsibilities

• Lead and develop a team delivering global recruitment administration and recruitment process support.
• Manage day-to-day recruitment operations across graduate, lateral, business services, and partner hiring support.
• Ensure recruitment transactions are completed accurately, efficiently, and within agreed service levels.
• Drive operational excellence through process governance, quality assurance, and continuous improvement.
• Monitor workloads, capacity planning, and resource allocation across the team.
• Partner with global recruiters, HR Operations, Recruitment Centre of Excellence, hiring teams, and external vendors.
• Act as a key stakeholder for global recruitment initiatives, projects, and process enhancements.
• Oversee compliance with global recruitment policies, legal requirements, and governance standards.
• Lead operational improvements to enhance recruiter, hiring manager, and candidate experience.
• Utilize Workday and operational reporting to monitor service performance and identify opportunities for improvement.
• Develop, coach, and mentor team members while fostering accountability, collaboration, and continuous learning.
• Lead performance management, coaching, and career development for the Recruitment Operations team.
• Build team capability through structured learning and upskilling initiatives.
• Drive employee engagement and foster an inclusive, high-performing team culture.
• Manage staffing, succession planning, employee relations, and performance discussions.
• Ensure business continuity through effective workforce planning and cross-training.

Skills

Stakeholder management

Operational leadership

Process improvement

Governance

Education

Bachelor's degree

Tools

Workday

Microsoft Office

Job description

Recruitment Operations Manager (Shared Services) - (JOB FB)

₱130-150K [Annually]

Hybrid - Makati 3-5 Yrs Exp Bachelor Full-time

• Work Setup: Hybrid – onsite every Tuesday, Wednesday, and Thursday
• Working Hours: Primarily mid shift, 3:00 PM – 12:00 midnight
• Base Salary: PHP 130,000–150,000 per month

The role leads the Recruitment Operations team responsible for delivering recruitment administration services that support the firm's global recruitment function. Through effective operational leadership, governance, and process excellence, the team enables consistent recruitment service delivery in partnership with the Recruitment Centre of Excellence, HR Operations, and stakeholders across global offices.

The team serves as the operational backbone of the global recruitment function, ensuring recruitment processes are executed accurately, efficiently, and consistently across multiple jurisdictions.

The successful candidate will oversee recruitment administration delivered through Workday and other HR technologies, ensuring service levels, operational metrics, and quality standards are consistently achieved while fostering collaboration, accountability, and continuous improvement.

KEY RESPONSIBILITIES

• Lead and develop a team delivering global recruitment administration and recruitment process support.
• Manage day-to-day recruitment operations across graduate, lateral, business services, and partner hiring support.
• Ensure recruitment transactions are completed accurately, efficiently, and within agreed service levels.
• Drive operational excellence through process governance, quality assurance, and continuous improvement.
• Monitor workloads, capacity planning, and resource allocation across the team.
• Partner with global recruiters, HR Operations, Recruitment Centre of Excellence, hiring teams, and external vendors.
• Act as a key stakeholder for global recruitment initiatives, projects, and process enhancements.
• Oversee compliance with global recruitment policies, legal requirements, and governance standards.
• Lead operational improvements to enhance recruiter, hiring manager, and candidate experience.
• Utilize Workday and operational reporting to monitor service performance and identify opportunities for improvement.
• Develop, coach, and mentor team members while fostering accountability, collaboration, and continuous learning.

PEOPLE LEADERSHIP RESPONSIBILITIES

• Lead performance management, coaching, and career development for the Recruitment Operations team.
• Build team capability through structured learning and upskilling initiatives.
• Drive employee engagement and foster an inclusive, high-performing team culture.
• Manage staffing, succession planning, employee relations, and performance discussions.
• Ensure business continuity through effective workforce planning and cross-training.

REQUIRED QUALIFICATIONS

• Bachelor's degree in any discipline.
• At least 5 years of experience in Recruitment Operations, HR Operations, or Shared Services.
• Minimum 3 years of people management experience; preferably 5 years.
• Experience managing recruitment process administration or HR shared services delivery.
• Strong understanding of recruitment workflows, governance, and service delivery.
• Experience working within a global or multinational organization.
• Strong knowledge of Workday and Microsoft Office.
• Experience monitoring SLAs, KPIs, and operational performance metrics.
• Excellent stakeholder management and communication skills across multiple global regions.
• Strong process orientation with a focus on operational excellence and continuous improvement.
• Demonstrated experience driving change, standardization, and process optimization.

PREFERRED EXPERIENCE

• Experience supporting global Recruitment or HR Operations teams.
• Familiarity with ServiceNow; candidates with experience in other platforms, such as Taleo or Salesforce, may also be considered.
• Experience in professional services, legal, financial services, or multinational shared services organizations.

Working Location

Makati, National Capital Region, Philippines